Student Services Representative, Continuing Education and Conservatory

Mount Royal University; Calgary; Hybrid; CAD 54,000 - 69,000; Full time

Job summary

Mount Royal University is hiring a Student Services Representative for the Continuing Education and Conservatory. The role supports learners, processes registrations, and handles related administrative duties in a frontline service unit.

You will work with multiple stakeholders to resolve data integrity issues and respond to inquiries. The position requires a Bachelor’s degree with 1–2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–2 years of customer service experience.
• Strong understanding of customer service principles and strategies.
• Excellent communication, time management and organizational skills.
• Ability to prioritize a large volume of work.
• Ability to analyze and solve problems with attention to detail.
• Experience with data and computer information systems; Banner Student or Destiny One assets.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office.
• Experience in a post-secondary environment is an asset.

Responsibilities

• Assist students to register in programs/courses.
• Process registrations and withdrawals as requested.
• Balance cashiers and reconcile transactions daily.
• Handle sponsorship invoices and family installment plans.
• Collaborate with Senior Lead to identify and correct registration and account errors.
• Access student information systems to retrieve information and respond to inquiries.
• Reply to student inquiries via email, phone, and in person with a helpful attitude.
• Apply policies fairly to all clients and abide by institutional policies.
• Review student records to determine graduation eligibility for certificates.
• Enter admissions documentation and issue official records such as transcripts.

Skills

Customer service

Communication

Time management

Organizational skills

Problem solving

Attention to detail

Data handling

Banner Student

Microsoft Office

Teamwork

Education

Bachelor’s degree

Tools

Banner Student

Destiny One

Job description

Student Services Representative, Continuing Education and Conservatory - (4007)

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Job Title

Student Services Representative, Continuing Education and Conservatory

Job Type

Replacement Term

Union

MRSA

Position Classification

SAD06 Administrative Services VI

Salary Grade

$54,399.80 - $68,850.60

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

1/8/2027

Location

About this Position

About the Faculty of Continuing Education

Mount Royal University’s Faculty of Continuing Education has provided high quality education to the Calgary community and beyond for more than 75 years. Serving more than 30,000 students annually, our offerings include Ministry of Advanced Education-approved programs—such as academic upgrading, Transitional Vocational Programming, and occupational training in massage, personal fitness, and funeral education. We also provide a diverse selection of professional development courses in business, technology, and health, alongside our Conservatory’s renowned music and speech arts programming. Our courses cover a wide range of topics, including but not limited to business, technology and health. These courses are offered in a variety of formats on campus, online, in the workplace, and in the community.

About the Role

The Continuing Education and Conservatory Student Services unit plays a crucial role in supporting the learners in the Faculty of Continuing Education and Conservatory. As a frontline service area, this unit requires individuals who can problem solve, have a good understanding of policies and procedures, and possess an in-depth knowledge of Continuing Education and Conservatory courses. In addition to processing registrations, the Student Services Representative also performs administrative duties, such as cashier balancing, issuing transcripts, resolving data integrity issues, auditing for graduation, and maintaining student records. The ability to work with several stakeholders and communicate effectively is also essential.

Responsibilities

• Combine knowledge of the processes in the functional area to assist students to successfully register in a program/course.
• Perform registration processes as requested (e.g., withdrawal).
• Perform daily reconciliation and balancing of in person and over the web transactions.
• Perform account payable tasks for sponsorship invoices and family installment plans.
• Work closely with the Senior Lead, Student Services to identify and correct registration and account errors.
• Possess knowledge of both integrated student information management systems to efficiently retrieve information and respond to inquiries.
• Reply to student inquiries through email, over the phone, and in person, ensuring accurate and informative responses are given with a pleasant disposition.
• Apply policies in a fair and equitable manner to all clients.
• Abide by all institutional policies and procedures (e.g., POPA).
• Reviewing the academic records of Continuing Education and Conservatory students who have applied to graduate to determine graduation eligibility for certificate of completion and extension certificate programs.
• Ensure the accuracy and integrity of academic records through error reporting and resolving data issues.
• Enter applications for admission into the student information systems and collect documentation to assist with the admission process.
• Issue official documents and letters (e.g., transcripts).
• Assist with documentation and training for the area.

Qualifications

• Bachelor’s degree and at least 1-2 years of customer service experience, an equivalent combination of education and experience will be considered.
• Knowledge of customer service principles and strategies.
• Excellent communication, time management, and organizational skills.
• Ability to prioritize large volumes of work.
• Ability to analyze and solve problems.
• Precise attention to detail and accuracy.
• Aptitude for working with data and computer information systems; experience in Banner Student and Extended Education - Lifelong Learning (formerly Destiny One) will be considered an asset.
• Ability to work independently and on a team.
• Proficient in Microsoft Office is required.
• Previous experience in a post-secondary environment is considered an asset.

Please note, this is a temporary position ending on January 8, 2027. A candidate is currently under consideration for this position, however, the competition will remain open to qualified applicants.

Closing Date: September 17, 2026

Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.