Student Services Outreach and Success Navigator

Saskatchewan Polytechnic; Moose Jaw; On-site; CAD 65,000 - 80,000; Full time

Job summary

Saskatchewan Polytechnic Moose Jaw Campus is seeking a Student Services Outreach and Success Navigator to provide direct assessment and timely intervention for students at risk, connecting them to internal and external supports to reduce attrition and promote well-being.

The role emphasizes collaboration with Counselling Services, Campus Safety, and Student Relations, requires a diploma in social work or related field, and at least three years of experience; you will maintain records, develop

Qualifications

• Diploma in Social Work or Mental Health and Addictions Counselling or related discipline.
• Minimum of three years’ experience providing direct service in educational or community settings.
• Experience in assessment, brief solutions-focused interventions, crisis intervention, de-escalation, problem-solving, case management and referral services.
• Education and knowledge in human behaviour, development, mental health, addictions, trauma-informed service provision.
• Ability to remain calm, directive, empathetic and solutions-focused in high-stress situations.
• Ability to empower students and support their mental health and academic success.
• Proficiency with Microsoft Office suite and Zoom scheduling.

Responsibilities

• Receive referrals and assess at-risk students and connect them to internal or external services.
• Provide case management and develop holistic support plans with the student.
• Intervene in crises to ensure safety and wellbeing in collaboration with Counselling Services and Campus Safety.
• Research and establish relationships with internal and external resources to support students.
• Maintain confidentiality and accurate data entry, notes, and reporting.
• Act as a key driver in evolving the Student Services Outreach and Success Navigator role and related programs.
• Complete other duties as assigned and as the program develops.

Skills

Crisis intervention

Case management

Assessment

Collaboration

Motivational interviewing

Cultural sensitivity

Trauma-informed care

Self-care awareness

Education

Diploma in Social Work or Mental Health and Addictions Counselling or related discipline

Tools

Microsoft Office

Job description

Student Services Outreach and Success Navigator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Competition Number

Competition Number P18002

Posting Title

Posting Title Student Services Outreach and Success Navigator

Classification

Classification Band 8

Location

Location Saskatchewan Polytechnic Moose Jaw Campus

Other Location(s)

Building

Other Building

Date Posted

Date Posted 10/26/2026

Closing Date

Closing Date 11/04/2026

JIQ #

JIQ # 076

Start Date

Start Date 11/16/2026

End Date

Open Until Filled No

Ongoing

Ongoing Yes

Category of work

Category of work Full Time

Bargaining Unit

Bargaining Unit Professional Services

Hours of Work

Hours of Work Regulated 36 hours (5/4 work pattern)

Salary Range

Temporary Market Stipend

Total Assigned days (AC) / Total Hours per biweekly pay

72 hours bi-weekly

Posting Status

Posting Status Open

Special Instructions to Applicants

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties

The Student Services Outreach and Success Navigator provides direct, immediate assessment and intervention to Saskatchewan Polytechnic students to reduce the likelihood of attrition, personal loss, crisis or harm to self, others or the institution, by ensuring a comprehensive understanding of needs and facilitating connection to the appropriate internal or external services.

• Receive referrals and conduct outreach to students identified as being at risk for leaving their program due to academic, or personal issues. Quickly establish effective rapport, assess needs across life domains, and make referrals for the student to internal or external services.
• At all times, act as a collaborator with the student, empowering their learning journey and creating a plan for holistic support. Provide case management to ensure the plan is effective.
• Provide immediate intervention to preserve personal, inter-personal, and institutional safety and well-being for a student in crisis. This includes collaborating with colleagues in Counselling Services, Student Relations, Campus Safety and Security, or any other relevant service.
• Proactively research, develop knowledge of, and establish working relationships with internal and external resources to support students. Liaise with and provide referrals to appropriate internal and external departments, agencies, and/or employers.
• Conduct oneself and complete all working tasks in adherence to the ethics of confidentiality, privacy, respect for and preservation of the inherent rights and dignity of the student.
• Complete, maintain and provide accurate and organized data entry, case file notes, documentation, referrals, scheduling, appointment management, reports and statistics.
• Act as a key driver in the evolution and development of the Student Services Outreach and Success Navigator role and the Early Alert program.
• Complete other duties and tasks as may be assigned and as the role and program develop.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

• A Diploma in Social work or Mental Health and Addictions Counselling or related discipline. An equivalent combination of education and experience will be considered.
• A minimum of three years’ experience independently providing direct service to clients in an educational or community based social/human service area.
• Demonstrated experience in, and the ability to confidently and independently provide assessment, brief solutions-focused interventions, crisis intervention, de-escalation, problem-solving, case management and referral services to clients.
• Education and applied knowledge in the areas of human behaviour, adolescent and adult development, mental health, addictions, indicators of violence and abuse, suicide, self-injury, motivational interviewing strategies, strengths-based interventions, cultural sensitivity and safety, and trauma-informed service provision.
• Above average ability to remain calm, directive, empathetic and solutions-focused in high-stress or emotionally volatile situations.
• Ability to empower students and act as a collaborator in supporting their mental health, well-being and academic success.
• Ability to be a collegial, collaborative team member within and across the position’s home teams and the entire Sask Polytech organization.
• Ability to use Microsoft Office suite including: Outlook, PowerPoint, Word, Excel, etc.; Ability to schedule and participate in all functionalities of Zoom meetings.
• Awareness of the importance of, and ability to consistently practice, self-care and personal wellness strategies.

Desired QSA

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this position?
  • Saskatchewan Polytechnic Careers Site
  • Newspaper
  • LinkedIn
  • Workopolis
  • SaskJobs.ca
  • Social Media
  • Personal Referral
  • Other
• If you answered 'Other' above, please specify source here:

  (Open Ended Question)