Library Client Service Associate - Saskatoon Campus

Saskatchewan Polytechnic; Saskatoon; On-site; CAD 28,000 - 34,000; Part time

Job summary

Saskatchewan Polytechnic’s Saskatoon Campus is hiring a Library Client Service Associate. This part-time role supports front-line service, helps users with library resources and technology, and assists with events and room bookings.

The position requires basic MS Office, cash handling, and strong customer service skills, with a focus on welcoming diverse patrons and maintaining a tidy, helpful library environment.

Qualifications

• Six months minimum experience in a customer service environment.
• Grade 12 with supplementary training or experience in technology.
• Basic knowledge of Microsoft Office.
• Basic Internet
• Basic working knowledge of computers and related office equipment.
• Effective oral communication skills including basic telephone and customer service experience.
• Effective time management and organizational skills.
• Knowledge of automated system software (client databases, inventory etc.).
• Handling cash and use of a digital cash register.
• Ability to work alone.
• Attention to detail.
• Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Responsibilities

• Greet and welcome everyone to the library.
• Provide proactive client-focused service by anticipating client needs and ensuring high standards of service.
• Maintain client relationships by responding to basic library reference help and documenting action.
• Prepare for customer inquiries by studying products, services and processes.
• Assist clients in signing materials in and out.
• Show clients how to use technology throughout the library.
• Assist with events and tours under supervisor guidance per program guidelines.
• Shelving, sorting, and processing materials.
• Maintain attractive, welcoming library spaces (tidy and clean).
• Refer students to library resources to meet their needs.
• Provide technical assistance with library equipment and technology.
• Take payments for library fines and fees.
• Provide assistance with tracking and updating library usage data.
• Assist with lab/study room bookings.
• Handle cash.
• Provide basic clerical support.

Skills

Customer service

Internet basics

Computer basics

Oral communication

Time management

Cash handling

Independence

Attention to detail

EDI awareness

Education

Grade 12 with supplementary training or experience in technology

Tools

MS Office

Library databases

Digital cash register

Job description

Library Client Service Associate - Saskatoon Campus

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Competition Number

Competition Number P17976

Posting Title

Posting Title Library Client Service Associate - Saskatoon Campus

Classification

Classification Band 2

Location

Location Saskatchewan Polytechnic Saskatoon Campus

Other Location(s)

Building

Other Building

Date Posted

Date Posted 10/21/2026

Closing Date

Closing Date 10/30/2026

JIQ #

JIQ # 032

Start Date

Start Date 11/02/2026

End Date

End Date 06/30/2027

Open Until Filled No

Ongoing

Ongoing No

Category of work

Category of work Part Time

Bargaining Unit

Bargaining Unit Professional Services

Hours of Work

Hours of Work To be Assigned, Regulated 36 hours (modified)

Salary Range

Salary Range $20.53 to $24.53 per hour

Temporary Market Stipend

Total Assigned days (AC) / Total Hours per biweekly pay

(Part-Time 0.75 FTE ) 54 hours per pay period. Daytime availability required for shifts.

Posting Status

Posting Status Open

Special Instructions to Applicants

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties

• 1. Greet and welcome everyone to the library
• 2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
• 3. Maintains client relationships by responding to basic library reference help and documenting action
• 4. Proactively prepares for customer inquiries by studying products, services and customer service processes
• 5. Assists clients in signing materials in and out
• 6. Show clients how to use technology throughout the library
• 7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
• 8. Shelving, sorting, and processing materials
• 9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
• 10. Refer students to library resources to meet their needs
• 11. Provide technical assistance with library equipment and technology
• 12. Take payments for library fine and fees
• 13. Provide assistance with tracking and updating library usage data
• 14. Assist with client’s lab/study room bookings
• 15. Handling cash.
• 16. Provide basic clerical support

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

• 1. Minimum six (6) months experience in a customer service environment
• 2. Grade 12 with supplementary training or experience in technology
• 3. Basic knowledge of Microsoft Office
• 4. Basic Internet
• 5. Basic working knowledge of computers and related office equipment
• 6. Effective oral communication skills including basic telephone and customer service experience
• 7. Effective time management and organizational skills
• 8. Knowledge of automated system software (client databases, inventory etc.)
• 9. Handling cash and use of a digital cash register
• 10. Ability to work alone
• 11. Attention to detail
• 12. Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this position?
  • Saskatchewan Polytechnic Careers Site
  • Newspaper
  • LinkedIn
  • Workopolis
  • SaskJobs.ca
  • Social Media
  • Personal Referral
  • Other
• If you answered 'Other' above, please specify source here:

  (Open Ended Question)