Student Services Assistant

University of Toronto; Toronto; On-site; CAD 71,000 - 90,000; Full time

Job summary

The University of Toronto's New College, within the Faculty of Arts & Science, invites applications for a Student Services Assistant in the Registrar’s Office. The role provides front-line support to prospective and current students and helps create a welcoming, equitable service environment.

You will respond to inquiries, schedule appointments, give detailed program guidance, and assist with financial aid information while maintaining accurate student records.

Qualifications

• Bachelor's Degree or an acceptable equivalent combination of education and experience.
• Minimum two (2) years of relevant experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
• Experience providing academic program information and working with prospective and undergraduate students.
• Experience reviewing requests and screening students for academic advising or short-term counselling appointments.
• Experience maintaining, identifying, and resolving anomalies with student records.
• Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook), ROSI/ACORN, and Degree Explorer or similar technical tools.
• Excellent written and verbal communications skills.
• Excellent interpersonal skills.
• Excellent ability to prioritize and adapt to ongoing changes in priorities.
• Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a student services environment.

Responsibilities

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Providing detailed information on processes, policies, and procedures
• Providing detailed information regarding financial aid issues
• Troubleshooting and resolving routine issues
• Providing basic support and general referrals to individuals in distress

Skills

Front-line service

Written communication

Verbal communication

Interpersonal skills

Prioritization

Equity and inclusion

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

ROSI/ACORN

Degree Explorer

Job description

Description

About us

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Opened in 1962, New College has a long-standing commitment to social justice, and to supporting its diverse body of 6000+ undergraduate students to excel intellectually and to engage in the wider community. New College supports two interdisciplinary undergraduate programs - Buddhism, Mental Health and Psychology and Critical Studies in Equity and Solidarity - and houses three departments (African Studies Centre, Centre for Caribbean Studies, and Women and Gender Studies Institute). New College prioritizes personal attention to students, innovative interdisciplinary programs, career mentorship, and community outreach initiatives. The College has built a rich learning community for students including academic support, amenities for studying and social interaction, and opportunities for co-curricular and community engagement. The College offers a spirited and challenging environment for students to have the opportunity to broaden their experience, create life plans, and meet others from different fields. New College is a friendly, welcoming and informal community that places a high priority on student support services and encourages diversity. For more information on New College, see http://www.newcollege.utoronto.ca.

Your opportunity

Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service. Together with the rest of the Registrar's Office, the Student Services Assistant provides front-line support and creates a welcoming environment for all prospective and current students.

As a member of the Registrar’s Office, the Student Services Assistant, will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Providing detailed information on processes, policies, and procedures
• Providing detailed information regarding financial aid issues
• Troubleshooting and resolving routine issues
• Providing basic support and general referrals to individuals in distress

Essential Qualifications

• Bachelor's Degree or an acceptable equivalent combination of education and experience.
• Minimum two (2) years of relevant experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
• Experience providing academic program information and working with prospective and undergraduate students.
• Experience reviewing requests and screening students for academic advising or short-term counselling appointments.
• Experience maintaining, identifying, and resolving anomalies with student records.
• Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook), ROSI/ACORN, and Degree Explorer or similar technical tools.
• Excellent written and verbal communications skills.
• Excellent interpersonal skills.
• Excellent ability to prioritize and adapt to ongoing changes in priorities.
• Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a student services environment.

Assets (Nonessential)

• Knowledge of New College.
• Knowledge and experience with policies and procedures at the Faculty of Arts & Science.
• Experience and ability to analyze administrative processes and procedures and passionate about making recommendations to improve services for students.
• Experience providing financial aid and student awards/scholarships information, and guiding prospective and undergraduate students in completing applications.

To be successful in this role you will be:

• Adaptable
• Approachable
• Motivated self-learner
• Multi-tasker
• Organized
• Possess a positive attitude

Closing Date: 11/09/2026, 11:59PM ET Employee Group: USW Appointment Type: Budget - Continuing Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Student Services

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website.