Undergraduate Assistant

University of Toronto; Toronto; On-site; CAD 67,000 - 85,000; Full time

Job summary

The University of Toronto, Faculty of Arts & Science, Department of Statistical Sciences, is seeking an administrative support professional to assist with undergraduate student services, course information, and advising. Reporting to the Director, Administration and Finance, you will manage course data, respond to inquiries, and support grade submissions.

The role requires a Diploma, 2 years in post-secondary admin, proficiency in ROSI, Degree Explorer, MS Word/Excel/PowerPoint, and strong

Qualifications

• Two or more years of administrative support in a post-secondary environment.
• Experience delivering frontline student services and information on undergraduate programs.
• Experience organizing events, workshops, and outreach activities.
• Proficient with ROSI, Degree Explorer, and related student information systems.
• Strong calendaring, scheduling and meeting coordination skills.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Provide detailed information to students on program and course requirements.
• Schedule appointments for prospective and current students.
• Serve as first point of contact for general inquiries.
• Draft routine documents and correspondence.
• Coordinate academic calendar schedules and deadlines.
• Assist with grade submissions and evaluation materials.
• Generate institutional reports as required.

Skills

Student services

Calendaring

Communication

Problem solving

Organizational skills

Attention to detail

Education

Advanced College Diploma (3 years) or equivalent experience

Tools

ROSI

ROSI Express

Degree Explorer

Student information systems

MS Word

MS Excel

PowerPoint

Job description

Description

About us

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Department of Statistical Sciences is one of the top ten statistics departments in North America, with our faculty developing numerous important innovations in statistical science. Our mission is to serve as a centre of excellence for statistical and actuarial research and education, across the campus, nationally and internationally. Research is centered on excellence in theory and methods, as many faculty members in the department have very successful collaborative research programs. Central to our vision for the next five years is to strengthen our national and international reputation in collaborative scientific activity, without compromising our core strengths.

Your opportunity

Reporting to the Director, Administration and Finance and under the general supervision of the Manager, Undergraduate Programs and Associate Chair, Undergraduate Statistics, and in consultation with faculty and instructors, the incumbent is responsible for providing administrative support, student advising and undergraduate student service support for the Department of Statistical Sciences.

The incumbent will provide detailed information to instructors on course administration and policies. They will respond to student and faculty inquiries within the defined scope of the role and redirect as appropriate. They are responsible for maintaining course information on student information systems. They will receive and pass on evaluation materials for review and coordinate grade submissions.

Your responsibilities will include

• Providing detailed information to students on program and/or course requirements
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Acting as the first point of contact for general enquiries
• Writing routine documents and correspondence
• Coordinating the schedule for academic calendars
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Determining logistical details and activities for events and/or programming
• Generating reports

Essential Qualifications

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two (2) years of recent and related experience in a post-secondary environment providing administrative support with undergraduate student services and undergraduate academic program administration.
• Experience providing front line student services in an undergraduate office and detailed information on undergraduate programs of study and other related information.
• Experience with organizing the logistics of special events, workshops, seminars and other related outreach activities.
• Experience providing administrative support by navigating, entering, retrieving, viewing, and maintaining student and program information in ROSI, Degree Explorer, and other related student information systems.
• Experience with supporting leaders with calendaring, and scheduling and organizing meetings.
• Strong ability to liaise with instructor and staff on behalf of senior academic leaders.
• Demonstrated proficiency in working with students providing information on different academic issues/programs.
• Demonstrated advanced level skills in Microsoft Word, Excel, and Power Point.
• Solid working knowledge of ROSI, ROSI Express and Degree Explorer and/or other related student information system.
• Excellent problem-solving, coordination and administrative skills.
• Excellent interpersonal skills and ability to communicate effectively with students, staff and faculty. Excellent verbal and written communication skills. Detailed oriented with high levels of accuracy.

To be successful in this role you will be

• Accountable
• Intuitive
• Punctual

Closing Date: 11/05/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $66,522 with an annual step progression to a maximum of $85,069. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see "http://uoft.me/UP" .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail] .

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website .