STUDENT - PRACTITIONER NETWORK OPERATIONS (HYBRID)

Green Shield Canada (GSC); Ottawa; On-site; CAD 42,000 - 52,000; Part time

Benefits offered by this job

CRM experience

Job summary

GreenShield Canada in Ottawa is seeking a Student - Practitioner Network Operations to support provider network administration, recredentialing, and file management. This hands-on role offers exposure to healthcare operations, provider compliance, and data analysis while supporting the lifecycle of GreenShield’s affiliate provider network.

The role requires enrollment in a related degree/diploma, strong organizational and communication skills, and proficiency with Microsoft Office.

Qualifications

• Enrolled in a degree or diploma program in Business, Health Administration, Public Health, Data Analytics, Healthcare Management, or related field.
• Strong organizational skills and attention to detail.
• Strong analytical, problem-solving, and data management abilities.
• Clear written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, Outlook, and Teams.

Responsibilities

• Support provider recredentialing by tracking contracts, licenses, insurance, training, attestations, and other required documentation.
• Review, organize, and maintain provider records to ensure files are complete, accurate, current, and audit-ready.
• Assist with provider communications and follow-up related to credentialing, recredentialing, training, and network engagement.
• Support data collection, reporting, and analysis related to provider network operations and performance metrics.
• Contribute to operational improvement projects, process documentation, and automation opportunities.

Skills

Organizational skills

Analytical thinking

Data management

Communication skills

MS Office suite

Education

Business/Health Admin program

Tools

HubSpot

Salesforce

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: $22.50/hour

Reporting to the Supervisor, Practitioner Network Operations, the Student - Practitioner Network Operations (PNO) will support provider network administration, recredentialing, provider file management, reporting, and process improvement initiatives. This role provides hands‑on experience in healthcare operations, provider compliance, quality assurance, and data analysis while supporting the lifecycle of GreenShield's affiliate provider network.

• Support provider recredentialing by tracking:contracts, licenses, insurance, training, attestations, and other required documentation.
• Review, organize, and maintain provider records to ensure files are complete, accurate, current, and audit-ready.
• Assist with provider communications and follow-up related to credentialing, recredentialing, training, and network engagement.
• Support data collection, reporting, and analysis related to provider network operations and performance metrics.
• Contribute to operational improvement projects, process documentation, and automation opportunities.

WHO WE'RE LOOKING FOR

• Currently enrolled in a degree or diploma program in Business, Health Administration, Public Health, Data Analytics,
• Healthcare Management, or a related field.
• Strong organizational skills and attention to detail.
• Strong analytical, problem-solving, and data management abilities.
• Clear written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to manage multiple priorities and work both independently and collaboratively.

NICE TO HAVE

• Experience with CRM platforms such as HubSpot, Salesforce, or similar systems.
• An interest in healthcare operations, provider credentialing, compliance, quality improvement, or project coordination.
• Bilingualism in English and French.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).