BILINGUAL CLINICAL ADMINISTRATOR - HYBRID

Green Shield Canada (GSC); Ottawa; On-site; CAD 39,000 - 54,000; Full time

Job summary

Green Shield Canada (GSC) is seeking a Clinical Administrator to support Clinical Services & Administration. The role handles records, registrations, liability insurance, and platform setup in a fast-paced health nonprofit environment.

You will work under the Clinical Services & Administration Supervisor, performing duties like updating registrations, managing documents, training certificates and bilingual form control, while contributing to client care and confidentiality.

Qualifications

• Fluent English and French required.
• Completed post-secondary administration diploma or equivalent.
• Three years related administrative support experience, preferably in health care.
• Experience with word processing, databases and spreadsheet software.
• Proficient with electronic scheduling tools and Microsoft Office suite.
• Strong organizational, time management and prioritization skills.
• Excellent verbal and written communication; ability to maintain client confidentiality.

Responsibilities

• Updating records with new registration and liability insurance.
• Setting up accounts on the platform with documents, qualifications and rates/roles.
• Maintaining mailing and resource lists; sending training certificates/reminders.
• Creating PDFs and web fillable forms; ensuring bilingual forms match.
• Managing document control and coordinating third-party record requests.
• Arranging meetings on Zoom & Teams for virtual case consults and webinars.

Skills

Fluent English

Fluent French

Microsoft Office

Scheduling tools

Education

Post-secondary administration diploma

Tools

Electronic scheduling tools

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $38,774.00 - 53,699.00

Greenshield Health lies at the core of the enterprise’s mission to provide better health for all. Greenshield Health aims at looking at the patient holistically and using the right treatment to achieve better health outcomes. Embracing a dynamic, fast-paced approach, Greenshield Health adapts swiftly to the ever-changing landscape of healthcare, demonstrating agility in the face of growth and transformative shifts across the industry. With a steadfast dedication to innovation and adaptability, Greenshield Health stands as a beacon in the pursuit of comprehensive and accessible healthcare solutions for individuals and communities.
The Clinical Administrator reports to the Clinical Services & Administration Supervisor
Responsibilities in the role may be but are not limited to:

• Updating records with new registration and liability insurance
• Setting up accounts on the platform (adding documents, qualifications, governing bodies and rates/roles)
• Maintaining mailing lists
• Maintaining resource list
• Sending training certificates/reminders
• Creating PDF and Web fillable forms
• Ensuring French forms match the English versions
• Maintaining Document Control
• 3rd Party Record Requests
• Completing attendance letters
• Creating meetings on Zoom & Teams for Virtual Case Consults and Webinars
• Taking attendance for our records
• Creating and sending certificates
• Emailing registrants for topics/cancellation
• Emailing presenters for more info/if they need tech help before the webinar
• Processing monthly invoices

WHO WE’RE LOOKING FOR

We’re not looking for just anyone. We’re looking for a unique individual with a big brain and a big heart who wants to help us create better health for all Canadians.

• Fluent communication in both English and French languages
• Completion of a recognized post-secondary administration program at the diploma level or equivalent
• Three (3) years related administrative support experience, preferably in the health care sector
• Previous on the job word processing, data base and spreadsheet software experience
• Experience with electronic scheduling tools
• Excellent organizational, time management and prioritization skills
• Excellent verbal and written communication
• Excellent interpersonal and customer service
• Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to clients
• Ability to maintain and protect client confidentiality
• Ability to produce high quality, reliable work
• Ability to work well under pressure and prioritize multiple tasks
• Ability to use good judgement in assessing difficult situations

THE NICE TO HAVES

• Experience working in a health care environment
• Advanced experience in Microsoft Office Suite of programs

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.