Student Loan Advisor

ABM College; Kitchener; On-site; CAD 65,000 - 85,000; Full time

Job summary

Edison College Canada is seeking a dedicated Student Loan Advisor to support the student loan program. Reporting to the College Director, you will be a primary contact for prospective students, explaining financial aid options and admission processes.

You will manage leads and help develop the enrollment pipeline by advising, interviewing, and encouraging qualified students to study at Edison College Canada.

Qualifications

• Bachelor's degree or higher in a related field is required.
• Minimum 3 years in student loan or financial aid in a post-secondary setting.
• Bank teller experience for at least 2 years is acceptable.
• Strong communication, problem-solving and organizational abilities.

Responsibilities

• Assist with confirmation of government funds, eligibility assessments, and financial controls.
• Advise applicants on student financial aid per college and government policies.
• Explain enrolment timelines and policy changes to students and colleagues.
• Respond promptly to student inquiries and plan proactive borrower communications.
• Collaborate with departments and maintain up-to-date knowledge of policies.

Skills

Interpersonal skills

Time management

Detail-oriented

Problem solving

Public speaking

Diversity sensitivity

Education

Bachelor's degree or higher

Job description

Company Overview

Edison College Canada is a Designated Private Career College. Established in 1973, formerly known as ‘Victoria College of Art’, we are one of the oldest and largest institutions serving the Island community by offering programs in Healthcare, Business and Arts. As we head into our 50th year of operations, and given the unforeseen and challenging situations we have encountered over the past 2 years, the need of the hour required us to step up and assist our community by offering training in areas that are severely hit with acute shortage of trained workers.

Edison College Canada is looking for a dedicated individual to join our Student loan team as an Student Loan Advisor. Reporting to the College Director, this position is a primary point of contact for prospective students, disseminating information about the college, its programs, and admission processes.

The incumbent will be contributing to the growth of our student enrolment by managing leads and personally developing the pipeline by supporting, interviewing, and encouraging qualified students to study at Edison College Canada. The ideal candidate for this position is described as enthusiastic, ambitious, and results-oriented – with a track record of meeting and exceeding sales targets.

Essential Job Responsibilities:

• Facilitate appropriate confirmation of funds received from the government through the eligibility assessment, timely processing, and adherence to financial controls, processes, and reporting systems.
• Provide applicants/prospective students detailed and accurate advising related to student financial aid in accordance with the policies of the college and the government regulations.
• Interpret and troubleshoot student accounts.
• Provide detailed information regarding confirmation of enrolment and processing timelines, government policies & procedures, amends, loan maximums, payment, and other pertinent information.
• Promptly respond to all methods of student queries; forecast and plan proactive communication to student borrowers.
• Keep updated with the changes to student loan policies, procedures, and guidelines and communicates these changes to other departments.
• Collaborate with other departments through updates and reporting.

Education and Skills Requirements:

• At least a Bachelor’s degree or higher in a related field.
• At least 3 years of experience as a Student Loan Officer or Student Financial Aid Advisor in a post-secondary institution.
• Experience working a teller in a bank for at least 2 years is acceptable.
• Ability to troubleshoot and problem solve utilizing critical thinking skills.
• Results-driven, self-motivated, and detail-oriented.
• Strong organizational, time management, research, and accuracy skills.
• Independent self-starter who can navigate competing priorities.
• Exceptional interpersonal and communication skills, both verbal and written including the ability to handle difficult situations in a professional manner and public speaking is required.
• Must have sensitivity and ability to successfully interact with diverse populations.
• Committed to quality and a thorough approach to the work.
• Exceptional computer skills with fast typing speed.

Job Types:

Full-time, Permanent

Work Location:

In person