Student, CRM Support (Winter 2027)

Fidelity Canada; Toronto; Hybrid; CAD 34,000 - 40,000; Full time

Job summary

Fidelity Canada is seeking a Student, CRM Support to assist in configuring Salesforce objects, fields, and user access while supporting our Salesforce team. You’ll learn top Salesforce technologies and how to integrate with other systems, in a flexible hybrid schedule.

The role is open to students enrolled in a co-op program, pursuing Computer Science or Software Engineering, available full-time for the term. Compensation is hourly CAD 25.00–29.00, aligned with experience.

Qualifications

• Pursuing a university degree in Computer Science or Software Engineering; ideally 3rd/4th year.
• Strong knowledge of Java and JavaScript; Apex is a plus.
• Experience with the full software development life cycle.
• Familiarity with databases and data models.
• Must be enrolled in a registered co-op program and available full-time for the term.

Responsibilities

• Assist Salesforce Administrators and Developers with CRM tasks and object/field creation.
• Learn to configure user access and Salesforce functionalities.
• Conduct unit testing of new features.
• Support daily Salesforce applications and data maintenance.

Skills

Java

JavaScript

Analytical thinking

Problem solving

Education

University degree in Computer Science or Software Engineering

Tools

Salesforce

Databases

Job description

Job Description

Student, CRM Support

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What we provide

Fidelity offers you the chance to build a career, develop professionally and explore different career paths throughout the company. Students are placed into an area of interest and will be provided with a mentor to support them throughout their journey. We offer our students an extensive training program to help enhance skills in communication, public speaking, networking, business etiquette and emotional intelligence. Fidelity proudly supports various non‑profit organizations and provides students with the opportunity to volunteer to make a difference in their community. You’ve worked hard to prepare yourself for a great career. No matter what your undergraduate degree is in, there is an opportunity for you at Fidelity.

How you’ll make an impact

As a student in CRM Support, you will mainly help our Salesforce Administrators and Developers on creating new Salesforce objects / fields and configure user access to different Salesforce functionalities. You will learn on how to use top technologies in Salesforce as well as how to integrate Salesforce with other systems.

You will have the opportunity to:

• Create new Salesforce objects, fields and validation rules You are skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Perform unit testing of the new developed functionalities You are data-driven with strong analytical skills.
• Help our Salesforce administrators with database maintenance.
• Help with the daily support of our Salesforce applications.

What we’re looking for:

• You are working towards a university degree in Computer Science or Computer/Software Engineering, ideally in your 3rd or 4th year of study.
• You have a strong understanding of programming languages like Java and Javascript. Apex knowledge is an asset.
• Strong experience with the full life cycle of software development.
• You have working knowledge of databases and data models.
• You must be enrolled in a registered co‑op program to be considered for this role.
• You will be available on a full‑time basis for the duration of the term.

you will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Competitive Pay for Specialized Talent

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The undergraduate IT hourly rate ranges from $25.00 to $29.00 , based on experience and qualifications.

We offer market‑aligned rates that recognize the specialized skills and agility required for this role.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting is for an existing vacancy within our organization.

Current work authorization for Canada is required for all openings.

We care a lot about fostering a compassionate, people‑centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last ten years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada’s Top 100 Employers
• Greater Toronto’s Top Employers
• Canada’s Top Family‑Friendly Employers
• Canada’s Top Employers for Young People

Great Place To Work Certified

• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today’s Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work

• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team