Student Advising Supervisor

McGill Faculty of Medicine and Health Sciences; Sherbrooke; On-site; CAD 63,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Pension plan

RRSP/TFSA

Vacation policy

Personal days

Floating holidays

Summer Fridays

Remote work options

Job summary

McGill University seeks a Student Advising Supervisor to lead the Student Success Centre team, guiding program and career information for students and coordinating services across wellness, finance, career, and accessibility supports.

The role includes supervising staff, handling student records, and contributing to recruitment and retention initiatives, onboarding, and engagement activities at McGill’s campus in Sherbrooke.

Qualifications

• Bachelor's degree preferred.
• Minimum of 3 years' experience in an educational institution.
• Strong organizational, communication, presentation and customer service skills.
• Ability to supervise staff and work independently or as part of a team.

Responsibilities

• Advise current and prospective students on program requirements and course registration.
• Maintain and update student records; handle academic appeals and registrations.
• Supervise a team of administrative staff and casuals; participate in hiring and scheduling.

Skills

Organizational skills

Communication

Presentation skills

Customer service

Staff supervision

Education

Bachelor's degree

Tools

MS Office

Zoom

MS Teams

WebEx

Banner SIS

Minerva

Job description

Position Summary:

Under the supervision of the Student Success Centre Manager, the Student Advising Supervisor provides program and career guidance to both prospective and current students. The incumbent will provide relevant information regarding student services such as wellness, finance, career, accessibility, immigration support, among others. The Student Advising Supervisor will directly supervise a team of MUNACA staff and AMUSE administrative casuals. The Incumbent reviews student files, collects data and makes decisions within their area of responsibilities. They also participate in recruitment and retention initiatives, student advising, student onboarding and engagement activities, among others.

Primary Responsibilities:

Communicate with current students on program requirements and course registration ensuring thorough knowledge of the University’s academic policies and regulations . Inform prospective students regarding SCS programs and related possible career paths Address and update student records related to all academic issues in the unit, including academic appeal processes, working in close collaboration with SCS Enrollment Services and Academic domains. Assess students’ academic records for course selection and where needed, and in consultation with domains, approve course registration, overrides, Academic Appeals, program extension, course/program withdrawal requests, exam conflicts, course substitutions, exam deferrals and program transfers. Administer the parameters for student success advising, collaboratively with domains and SSEM. Provide relevant information regarding student services such as wellness, finance, career, accessibility, immigration, community based- supports among others. Act as a resource person for early alert (failures/ withdrawals) Directly supervise a team of administrative employees including Student Affairs Coordinator, Administrative Coordinator, Service Representatives and AMUSE casuals. Meets with employees regularly to assign work, train, coach, set deadlines, verify work. Participate in hiring/probation/trial period review. Approve vacation and absences. At events, assign schedules and tasks. Oversee tasks related to exams delivered in collaboration with Student Accessibility and Achievement (SAA) and the School of Continuing Studies, including the administration of mid-term exams and support and guidance for current and prospective students. Oversee the usage and functioning of online platform for job posting, students' appointments and events Oversee career advising activities, and in particular student consultations for job search strategies, CV and interview preparation sessions, and provide follow-up support. Implement SCS Student communication strategy via different platforms e.g. social media emails in collaboration with SCS Communications team Administer Career and Student engagement events, in collaboration with employers, MACES and community-based organizations Represent SCS in recruitment related event e.g. information sessions, fairs, salons, etc. Oversee the development and implementation of orientation/onboarding activities to support student onboarding and engagement in collaboration with other units. Administer surveys and conduct focus groups with students to ensure that the programs and services being delivered continue to meet their needs and remain in line with the recruitment, engagement, and retention strategies of the school Administer student surveys/assessment tool Track of student advising/note taking Collect and present data including student inquiries, appointment volume and type, and user profiles

Other Qualifying Skills and/or Abilities

Bachelor's degree in a relevant field is an asset. Requires a minimum of 3 years of relevant experience in an educational institution. Proven organizational, communication, presentation and customer service skills. Demonstrated ability to interact with students, the public and all levels of staff. Ability to promote SCS in person or using virtual platforms. Ability to independently evaluate complex situations, deal sensitively, responsibly, and calmly with students and refer to appropriate professional resource people. Demonstrated capacity to exercise judgment to prevent outcomes that could be detrimental to the student experience, such as delayed progression and postponed graduation. Ability to work independently and as part of a team and carry-on simultaneous deadline-driven projects. Demonstrated ability to work in a computerized environment, using MS Office platform, virtual meeting platforms such as Zoom, MS Teams, WebEx and web-based internal systems such as Banner SIS and Minerva. Willingness to work outside of regular hours, on occasion, to accommodate the nature of certain recruiting events.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)


• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)


• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)


• Competitive vacation policy


• Two (2) personal days


• Two (2) floating holidays


• Nine (9) \"Summer Fridays\" - paid days off between the St-Jean Baptiste holiday and Labour Day Paid time off over the December holiday period


• Tuition waiver for regular employees and their dependents


• Up to two (2) days of remote work per week where the position permits

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4. For a definition of our language proficiency levels, please click here.

Minimum Education and Experience: Bachelor's Degree 1 Year Related Experience with Bachelor’s Degree / DEC III 3 Years Related Experience with DEC III Annual Salary: (MPEX Grade 03) $63,350.00 - $74,530.00 - $85,710.00 Job Profile: MPEX-SAF1A - Student Enrolment - Professional 1 (Excluded) Hours per Week: 33.75 (Full time) Supervisor: Student Success Centre Manager Position End Date (If applicable): 2027-05-01 Deadline to Apply: 2026-10-06

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues. McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer.

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