Student Admissions Representative

Tyndale University; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A Christian university in Toronto is seeking a Student Admissions Representative to enhance student recruitment through exceptional customer service and administrative support. The ideal candidate will be currently enrolled in a post-secondary institution and possess strong communication and interpersonal skills. This role includes outreach to prospective students and assisting with admissions events. Compensation starts at $17.60 per hour.

Qualifications

• Customer service experience is an asset.
• Must have the ability to learn and use a student contact database and CRM.

Responsibilities

• Represent Tyndale professionally at all times.
• Call prospective students to answer questions.
• Enter student information into the database.

Skills

Customer service experience

Excellent communication skills

Strong interpersonal skills

Organizational skills

Data entry skills

Education

Currently enrolled in post-secondary institution

Job description

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 90 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

The position of Student Admissions Representative (SAR) exists in order to improve the effectiveness of recruiting new students by providing exceptional customer service and completing administrative duties that support the efforts of the Tyndale University Admissions Office.

PRIMARY RESPONSIBILITIES

Assist the Admissions Office in recruitment of new students by:

• Positively representing Tyndale in a professional manner at all times
• Calling prospective Tyndale students to answer their questions and encourage them to apply
• Responding to emails sent and inquiries submitted by prospective students
• Entering student information into the Admissions Office’s database and CRM
• Preparing all mail to be sent out including acceptance packages and inquiry letters

Support the work of Admissions Counsellors by:

• Checking in with assigned Admissions Counsellor at the beginning of each shift to see if there are tasks to be completed
• Communicating with students within a geographic region with direction from the Admissions Counsellor
• Partaking in special projects the Admissions Counsellor requests

Provide support to the Admissions visit program by

• Assisting the Admissions Coordinator with planning, preparation, and staffing of Admissions events
• Conducting tours of Tyndale’s campus

POSITION QUALIFICATIONS

a) Education

• Currently enrolled in post-secondary institution

b) Experience

• Customer service experience an asset

c) Skills and Abilities

• Demonstrated commitment to providing outstanding customer service
• Excellent communication skills, able to relate to prospective students and encourage their attendance at Tyndale
• Strong interpersonal skills
• Organization and data-entry skills
• Must have the ability to learn and use a student contact database and CRM

d) Personal Characteristics

• Be a self-motivated, “team player”
• Enthusiasm to share about own Tyndale experience to prospective students
• Must have a proven record of tact, diplomacy, and relational skills
• A keen desire to serve family, church, work and community.
• A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement

e) Physical and Mental Demands

• Required to lift boxes of admissions material
• Weekly evening shifts
• Weekend hours may be required for some events

Hourly Rate: $17.60

How to Apply

External candidates can apply for the position at the External Career Center. While we thank all those interested, only those selected for an interview will be contacted.

Internal candidates can apply on ADP Workforce Now through the Career Centre. The Career Center can be accessed through the path My > Talent > Career Center.