Library Assistant, Resource Sharing & Reference

Brock University; St. Catharines; On-site; CAD 53,000 - 84,000; Full time

Benefits offered by this job

Health & Dental Benefits

Pension Plan

Vacation up to 3 weeks

Professional Development

Job summary

Brock University seeks a Library Assistant, Resource Sharing & Reference to join the Library team in Ontario. You will process borrowing and lending requests, assist users at the Ask Us Desk, and provide in-depth reference support to students and staff.

The role involves ticketing ILL requests, managing catalog searches, and supporting the library’s OCUL chat service and email inquiries. A Library Technician Diploma is preferred, with strong customer service skills expected.

Qualifications

• Library Technician Diploma preferred.
• Experience with interlibrary loan and resource sharing systems is advantageous.
• Familiarity with Library of Congress, Music, and Government Documents classification systems.

Responsibilities

• Process borrowing and lending requests using the ILS system per procedures.
• Provide circulation, copying/printing, and desk reference assistance.
• Assist with OCUL virtual reference chat service and library email inquiries.

Skills

Undergraduate degree

Interlibrary Loan

LC Classification

Tech aptitude

Customer service

Flexibility

Confidentiality

Problem solving

Attention to detail

Education

Library Technician Diploma

Tools

Microsoft Office

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive!Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. Ignite new possibilities for your career. Break through at Brock.

Post End Date: September 17, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

Reporting to the Manager, User Services & Engagement, the Library Assistant, Resource Sharing & Reference position is a member of the resource sharing team and contributes to the daily processing of borrowing and lending resource sharing and interlibrary loan (ILL) requests. In addition, the role provides circulation, basic copying and printing services, and reference assistance to users at the Ask Us Desk and is also a member of the library’s group of Reference Assistants who provide in-depth research help to students.

• Utilize the ILS system to process borrowing and lending requests, following established procedures and manually updating/processing requests as needed
• Retrieve library stacks materials for physical loan or digitization as requested following established procedures for local lending, interlibrary loan, and course reserve
• Search library catalogue and databases for requested items, reporting access issues to Electronic Resources Management (ERM) department as needed
• Monitor shared email mailbox and respond to patron and partner inquiries regarding ILL requests, explaining procedures and policies, renewals, status and availability of materials
• Process requests for loans between campuses, to students at a distance, and to faculty and staff mailboxes, as requested
• Work with RS Coordinator to troubleshoot problems, such as problematic requests in in the ILS or dealing with lost or damaged materials
• Submit supply orders to vendors for physical resource sharing
• Reconcile credit card payments for supplies and shipping costs in Workday
• Assist users in locating, using, and borrowing library material, including books, reserve readings, audio-visual items, and other equipment available at the desk
• Provide support to users to operate equipment, such as computers, all-in-one printers/scanners/photocopiers, self-check machine, microform reader/printer; troubleshoot problems; refer to Library Systems and Technologies staff as necessary
• Maintain and update patron system records accurately, including collecting payments, creating temporary user accounts for visitors, and recording user interactions
• Provide in-depth research assistance in person and remotely by staffing the Ontario Council of University Libraries (OCUL) virtual reference chat service and the library’s primary email account as the first point of contact; delivers remote support to students, faculty, and staff across the university; and triages inquiries across the library in accordance with established procedures
• Interpret and analyze user needs and determine which sources should be consulted; refer to librarian as needed;and Instruct library users in using library collections, online catalogue, databases, Internet resources, and how to formulate search terms

Key Skills and Experience:

• Undergraduate degree in relevant discipline
• Expertise of Interlibrary Loan systems for sharing electronic resources between libraries
• Familiarity with Library of Congress, Music, and Government Documents classification systems
• Technical aptitude to assist users in navigating the university website, troubleshoot common problems with equipment (print/copy/scan stations, desktop computers), use the POS to process payments, use of Brock’s financial system (Workday) and processes and frequent use of Microsoft Office suite of products for daily time management, communication, and work tasks
• Strong customer service and interpersonal skills
• Flexibility and sensitivity to meet the needs of a diverse user population
• Ability to maintain confidentiality of patron information
• Strong problem-solving skills
• Strong accuracy and attention to detail

Preferred or Asset Skills:

• Library Technician Diploma
• Knowledge of the responsibilities of the library departments and library staff, in addition to the services offered by Learning Commons’ partners and other University units
• Knowledge of a broad array of information resources and proficiency in searching the Library catalogue, Library website, and electronic databases to which the Library subscribes, specifically their general content and use features

Salary and Total Rewards:

Job Grade (I), Salary Scale $52,798.00 - 84,476.00; Target Hiring Range: $52,798.00 - $60,668.00*;

This is a permanent position that includes:

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code.

Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met. Brock University does not use AI Technology at any stage of the recruitment process. We appreciate all applications received. Candidates that are selected for an interview will be contacted. Learn more about Brock University by visiting www.brocku.ca.

Brock University is a comprehensive institution with rich academic programs and world-class research activity. Located in Ontario’s scenic Niagara region on the traditional territory of the Haudenosaunee and Anishinaabe peoples, Brock is situated in a UNESCO Biosphere Reserve. With nearly 600 full‑time faculty members and researchers, Brock's robust academic scope offers more than 70 undergraduate programs and 50 graduate programs in seven dynamic Faculties. The University’s 19,000 students come from across Canada and around the world. Brock’s renowned student experience is enriched by an emphasis on experiential education, as illustrated by community partnerships, volunteerism and one of Ontario's largest and most successful co‑op programs. Learn more at brocku.ca.