Strategic Services & Client Success Manager

CANSEL; Calgary; Vor Ort; CAD 90.000 - 130.000; Vollzeit

Zusammenfassung

CANSEL in Calgary is seeking an experienced professional to lead expert services delivery, bridging internal teams and client needs. You will oversee consulting, implementation, and technical support, ensuring projects are completed on time and within budget while exceeding client expectations.

The role emphasizes strategic thinking, exceptional communication with executives, and mentorship of staff. Travel to job sites and strong understanding of industry workflows are required to drive

Qualifikationen

• Survey, 3D scanning, detailing, engineering, trades background
• Able to travel
• Organized with end-to-end project oversight
• Understanding of industry workflows and processes

Aufgaben

• Oversee service delivery and project management to meet timelines and budgets.
• Manage client relationships and act as senior escalation contact.
• Monitor KPIs and optimize resources to maximize billable utilization.
• Recruit, mentor, and conduct performance reviews for staff.
• Develop long-term service offerings and go-to-market plans.
• Present to executives and lead high-stakes negotiations.
• Stay current with industry products and best practices.
• Travel to client sites as needed.

Kenntnisse

Service delivery

Project management

Client relationship management

Strategic thinking

Communication

Organization

Leadership

Mentoring

Ausbildung

Engineering or trades background

Jobbeschreibung

CANSEL in Calgary is seeking an experienced professional to lead expert services delivery, bridging internal teams and client needs. You will oversee consulting, implementation, and technical support, ensuring projects are completed on time and within budget while exceeding client expectations.

The role emphasizes strategic thinking, exceptional communication with executives, and mentorship of staff. Travel to job sites and strong understanding of industry workflows are required to drive