Client Service Representative – Permanent Full-time

Stralent Consulting Inc.; Oakville; Hybrid; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Vacation & holidays

Birthday day off

Health-club discount

Flexible hours

Professional development

Canada/GCC exposure

Career growth

Collaborative culture

Casual dress

Job summary

Stralent Consulting Inc. in Oakville, Ontario is seeking a personable Client Service Representative to support day-to-day client communication, business administration and coordination activities.

You will serve as an initial contact for clients, consultants and partners, taking ownership of tasks and delivering a professional client experience. The role emphasizes office-based work, collaboration with leadership, and opportunities to develop experience across Canada, Saudi Arabia and the GCC.

Qualifications

• Diploma or degree in business, communications, marketing, administration or a related field.
• Experience in customer service, client support or another client-facing role is preferred.
• Strong written and verbal communication skills.
• Professional telephone, email and online-meeting manner.
• Proficiency with Microsoft Office: Word, PowerPoint, Excel, Outlook.
• Detail-oriented with ability to manage multiple priorities.
• Discretion with client and candidate information.

Responsibilities

• Respond to client, candidate and business-partner enquiries in a timely and professional manner.
• Coordinate meetings, calls, appointments and follow-up activities.
• Support the preparation and formatting of proposals, presentations, reports and other client materials.
• Maintain accurate client, candidate and project-related records.
• Track outstanding requests, documents and agreed actions.
• Assist with consultant onboarding, interview coordination and general recruitment administration.
• Support website, LinkedIn and other business communication activities when required.
• Work closely with Stralent’s leadership and consulting team to provide a responsive and professional client experience.
• Perform general administrative and coordination duties that support the effective operation of the business.

Skills

Communication skills

MS Office

Customer service

Phone & email etiquette

Multitasking

Education

Diploma or degree in business/communications/administration

Tools

Microsoft Office

Job description

Location: Oakville, Ontario, Canada
Employment Type: Full-time, Permanent
Basic Pay: CAD 48,000 per annum
Work Arrangement: Primarily office-based

About the Role

Stralent Consulting is seeking a personable, organized and service-oriented Client Service Representative to support day-to-day client communication, business administration and coordination activities.

The successful candidate will often serve as an initial point of contact for clients, consultants and business partners. The role is well suited to someone who communicates professionally, takes ownership of tasks and enjoys helping people while working in a growing consulting environment.

Key Responsibilities

• Respond to client, candidate and business-partner enquiries in a timely and professional manner
• Coordinate meetings, calls, appointments and follow-up activities
• Support the preparation and formatting of proposals, presentations, reports and other client materials
• Maintain accurate client, candidate and project-related records
• Track outstanding requests, documents and agreed actions
• Assist with consultant onboarding, interview coordination and general recruitment administration
• Support website, LinkedIn and other business communication activities when required
• Work closely with Stralent’s leadership and consulting team to provide a responsive and professional client experience
• Perform general administrative and coordination duties that support the effective operation of the business

Qualifications and Experience

• Diploma or degree in business, communications, marketing, administration or a related field
• Previous experience in customer service, client support, administration, business development support or another client-facing role is preferred
• Strong written and verbal communication skills
• Professional and confident telephone, email and online-meeting manner
• Good working knowledge of Microsoft Office, particularly Word, PowerPoint, Excel and Outlook
• Strong attention to detail and ability to manage multiple priorities
• Dependable, organized and comfortable working with limited supervision
• Ability to handle client and candidate information with discretion and confidentiality
• Experience in a professional-services, consulting, recruitment, financial-services or business-to-business environment would be an advantage, but is not essential.

What We Offer

• Annual basic salary of CAD 48,000
• Paid vacation and statutory holidays
• An additional paid day off during your birthday month
• Up to 50% discount on an eligible health-club and fitness-centre membership
• Flexible start and finish times, subject to client and business requirements
• Professional-development and online-learning support
• Exposure to consulting assignments and clients across Canada, Saudi Arabia and the wider GCC
• Opportunities to develop broader experience in client service, business operations, recruitment coordination and consulting support
• A collaborative working environment with direct access to senior leadership
• Casual-dress days when there are no formal client meetings

Who Would Be a Good Fit?

You may be a strong fit for this role if you are approachable, responsive and naturally organized. You should be comfortable communicating with senior professionals while also taking care of practical details behind the scenes.

The role requires someone who does not wait to be reminded about every task, follows through on commitments and understands that a strong client experience is built through consistent and thoughtful communication.

Stralent Consulting welcomes applications from qualified candidates and is committed to providing an inclusive and professional recruitment process.

Stralent Consulting is a boutique management consulting firm operating from the Stralent office in Oakville, Ontario. Federally incorporated in Canada as16130780 Canada Inc.