Strategic SaaS Customer Success Lead

Lone Wolf Technologies; Toronto; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

Lone Wolf Technologies is seeking a Customer Success Manager to own the ongoing success of a portfolio of customers and drive measurable value from our software solutions. You will serve as a trusted advisor and coordinate across teams to ensure goals, adoption, and renewal readiness.

You will engage customers with proactive check-ins, translate business outcomes into clear plans, monitor health, and guide internal resources to deliver a seamless post-sale journey.

Qualifications

• 3+ years in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment.
• Ability to translate customer needs into measurable outcomes.
• Strong consultative skills: discovery, active listening, problem diagnosis, and guiding customers.

Responsibilities

• Own Customer Outcomes: develop understanding of customer goals and translate into a Success Plan.
• Drive Adoption and Value: identify adoption gaps and guide customers toward value.
• Lead Proactive Engagement: conduct regular virtual meetings and share updates, best practices, and guidance.
• Manage Customer Health and Risk: monitor indicators, diagnose root causes, and lead recovery plans.
• Orchestrate the Customer Experience: coordinate across Support, Implementation, Product, Sales, and other teams.
• Build Renewal Readiness: position customers for renewal with measurable value and risk awareness.
• Contribute to Team Excellence: share knowledge and improve playbooks and practices.

Skills

Customer success

Account management

SaaS

Discovery

Active listening

Communication

Problem-solving

Team collaboration

Portfolio management

Job description

Lone Wolf Technologies is seeking a Customer Success Manager to own the ongoing success of a portfolio of customers and drive measurable value from our software solutions. You will serve as a trusted advisor and coordinate across teams to ensure goals, adoption, and renewal readiness.

You will engage customers with proactive check-ins, translate business outcomes into clear plans, monitor health, and guide internal resources to deliver a seamless post-sale journey.