Strategic SaaS Account Manager – Automotive Tech

Keyloop; Kitchener; On-site; CAD 65,000 - 100,000; Full time

Job summary

Keyloop seeks an experienced Account Manager to own a defined client portfolio, building trusted advisor relationships with senior stakeholders. You will drive retention and growth by coordinating cross-functional teams and leading strategic account planning.

Travel across the region is expected to ensure client success and revenue opportunities. You should bring hands-on account management experience in SaaS, strong communication, and a consultative approach to align product, support, and

Qualifications

• Minimum 4 years of hands-on experience managing client accounts with a focus on customer success and business growth.

Responsibilities

• Own the Relationship: primary contact for a defined portfolio of clients and senior stakeholders.
• Drive Retention and Growth: lead initiatives to retain clients and expand revenue with upsell/cross-sell strategies.
• Lead the Pod: coordinate cross-functional teams to deliver cohesive account strategies and ensure aligned execution.
• Strategic Planning: develop and maintain strategic account plans, identify goals, risks and opportunities.
• Customer Advocacy: represent the voice of the customer to align product, support and service delivery.
• Performance Monitoring: track account health and use data to improve adoption and satisfaction.

Skills

Account management

SaaS knowledge

Customer success

Relationship building

Cross-functional leadership

Negotiation skills

Strategic thinking

Job description

Keyloop seeks an experienced Account Manager to own a defined client portfolio, building trusted advisor relationships with senior stakeholders. You will drive retention and growth by coordinating cross-functional teams and leading strategic account planning.

Travel across the region is expected to ensure client success and revenue opportunities. You should bring hands-on account management experience in SaaS, strong communication, and a consultative approach to align product, support, and