Sales Account Manager

Keyloop; Montreal (administrative region); On-site; CAD 70,000 - 100,000; Full time

Job summary

Keyloop is seeking a dynamic Account Manager to own and grow relationships across a defined portfolio of top Canadian automotive retail accounts, based in Montreal. You’ll sit at the heart of a cross-functional pod with sales, professional services and customer success, acting as the strategic lead and advocate for your customers.

You will be responsible for retention and growth, building long-term partnerships, driving client satisfaction, and identifying expansion opportunities within your

Qualifications

• 4+ years hands-on experience managing client accounts with a focus on customer success and business growth.
• Proven experience in account management, preferably within the SaaS or software sector.
• Strong understanding of SaaS business models and customer lifecycle management; automotive retail knowledge is a bonus.
• Familiarity with sales methodologies such as solution selling or consultative selling.
• Knowledge of customer success best practices and account retention strategies.
• Exceptional relationship-building and communication skills with a consultative, customer-centric approach.
• Ability to lead cross-functional teams

Responsibilities

• Own the Relationship: primary point of contact for defined portfolio of clients; build trusted advisor relationships with senior stakeholders.
• Drive Retention and Growth: lead initiatives to retain clients and expand revenue opportunities through upsell and cross-sell.
• Lead the Pod: coordinate cross-functional teams to deliver cohesive account strategies and aligned execution.
• Strategic Planning: develop and maintain strategic account plans with goals, risks, opportunities and outcomes.
• Customer Advocacy: represent voice of the customer to ensure product, support and service align with client needs.
• Performance Monitoring: track account health and performance to address challenges and improve adoption and satisfaction

Skills

Client relationships

SaaS experience

Account growth

Cross-functional leadership

Consultative selling

Customer lifecycle

Communication skills

Strategic planning

Job description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

Want to be part of it?

Purpose of the role

We are looking for a dynamic and strategic Account Manager to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top Canadian automotive retail accounts. You’ll sit at the heart of a cross-functional “pod” that includes sales, professional services, and customer success - acting as the strategic lead and advocate for your customers.

You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.

Key Duties & Responsibilities

• Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
• Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
• Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
• Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
• Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
• Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.

Skills/Knowledge & Experience

• At least 4 years of hands‑on experience managing client accounts, with a focus on customer success and business growth.
• Proven experience in account management, preferably within the SaaS or software sector.
• Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!
• Familiarity with sales methodologies such as solution selling or consultative selling.
• Knowledge of customer success best practices and account retention strategies.
• Exceptional relationship‑building and communication skills, with a consultative and customer‑centric approach.
• Ability to lead cross‑functional teams