Sales Account Manager

Keyloop; Kitchener; On-site; CAD 65,000 - 100,000; Full time

Job summary

Keyloop seeks an experienced Account Manager to own a defined client portfolio, building trusted advisor relationships with senior stakeholders. You will drive retention and growth by coordinating cross-functional teams and leading strategic account planning.

Travel across the region is expected to ensure client success and revenue opportunities. You should bring hands-on account management experience in SaaS, strong communication, and a consultative approach to align product, support, and

Qualifications

• Minimum 4 years of hands-on experience managing client accounts with a focus on customer success and business growth.

Responsibilities

• Own the Relationship: primary contact for a defined portfolio of clients and senior stakeholders.
• Drive Retention and Growth: lead initiatives to retain clients and expand revenue with upsell/cross-sell strategies.
• Lead the Pod: coordinate cross-functional teams to deliver cohesive account strategies and ensure aligned execution.
• Strategic Planning: develop and maintain strategic account plans, identify goals, risks and opportunities.
• Customer Advocacy: represent the voice of the customer to align product, support and service delivery.
• Performance Monitoring: track account health and use data to improve adoption and satisfaction.

Skills

Account management

SaaS knowledge

Customer success

Relationship building

Cross-functional leadership

Negotiation skills

Strategic thinking

Job description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

Want to be part of it?

Key Duties & Responsibilities

• Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
• Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
• Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
• Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
• Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
• Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.

Skills/Knowledge & Experience

• At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.
• Proven experience in account management, preferably within the SaaS or software sector.
• Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!
• Familiarity with sales methodologies such as solution selling or consultative selling.
• Knowledge of customer success best practices and account retention strategies.
• Exceptional relationship-building and communication skills, with a consultative and customer-centric approach.
• Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.
• Comfortable with commercial discussions, contract negotiations, and revenue accountability.
• Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions.
• Willingness to travel as needed across the region

Why join us?

We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."