Strategic SaaS Account Manager: Growth & Retention

Keyloop; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

Keyloop is seeking a dynamic Account Manager to own and grow a defined portfolio of top Canadian automotive retail accounts. You will partner with sales, professional services and customer success to drive retention, expansion, and value for clients across Canada.

You will lead cross-functional teams, develop strategic plans, and translate customer needs into actionable product and service improvements. Travel across the region is expected as needed.

Qualifications

• Hands-on experience managing client accounts in SaaS or software.
• Strong relationship-building and consultative selling skills.
• Knowledge of SaaS business models and customer lifecycle management.

Responsibilities

• Own defined client portfolio and act as trusted advisor to senior stakeholders.
• Lead retention and growth initiatives with sales and CS teams.
• Coordinate cross-functional pods to deliver cohesive account strategies.
• Develop strategic account plans and identify goals, risks and opportunities.
• Advocate for customer needs to inform product, support and delivery.
• Monitor account health using data to improve adoption and satisfaction.

Skills

Account management

SaaS sales

Relationship building

Cross-functional leadership

Strategic planning

Customer lifecycle

Contract negotiations

Travel ability

Job description

Keyloop is seeking a dynamic Account Manager to own and grow a defined portfolio of top Canadian automotive retail accounts. You will partner with sales, professional services and customer success to drive retention, expansion, and value for clients across Canada.

You will lead cross-functional teams, develop strategic plans, and translate customer needs into actionable product and service improvements. Travel across the region is expected as needed.