Strategic Partnerships Operations Lead

Toptal; Calgary; On-site; CAD 150,000 - 190,000; Full time

Job summary

Toptal is seeking a Director of Partnerships Operations to lead strategic initiatives, develop the partnerships strategy and operating model, and collaborate with Services Leadership to support new business opportunities.

Reporting to the Head of Customer Operations, you will work with Sales, Talent Operations, Analytics, Product, and Finance to drive revenue growth, operational excellence, and scalable processes in a fully remote environment.

Qualifications

• Bachelor’s degree required in any field.
• 8+ years in partnerships or business operations roles.
• Experience building partnerships strategy and programs.
• Proven ability to manage strategic projects and day-to-day ops.
• Strong ownership, communication, and collaboration skills.
• Proficiency with Salesforce, Tableau, and collaboration tools.

Responsibilities

• Own end-to-end partnership lifecycle from onboarding to reviews.
• Onboard and administer high-volume partner registrations and data.
• Build and manage ecosystem operations for scaling partnerships.
• Coordinate inputs across Practice Leaders, GTM, Legal, Finance, and Sales.
• Track partner requirements, benefits, and tier progression.
• Translate partnerships into executable GTM and co-sell processes.
• Establish cadence for portfolio reviews and status updates.

Skills

Communication

Stakeholder management

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

Tableau

Claude

Gemini

Slack

Google Suite

Job description

Toptal is seeking a Director of Partnerships Operations to lead strategic initiatives, develop the partnerships strategy and operating model, and collaborate with Services Leadership to support new business opportunities.

Reporting to the Head of Customer Operations, you will work with Sales, Talent Operations, Analytics, Product, and Finance to drive revenue growth, operational excellence, and scalable processes in a fully remote environment.