Strategic EVP of Customer Service & Operations

saskenergy; Regina; On-site; CAD 260,000 - 420,000; Full time

Job summary

SaskEnergy is seeking an accomplished executive to lead Customer Service Operations, shaping energy services for Saskatchewan from first contact to province-wide safe, reliable operations.

The EVP will oversee ~630 employees, a $140 million operating budget, and key stakeholders across unions, customers and regulators, delivering affordability, performance and high public trust. This role requires strategic leadership and substantial functional impact.

Qualifications

• Experience leading large, distributed teams and unionized workforces.
• Proven track record in strategy, risk, and performance improvement.
• Strong financial stewardship and capital planning capabilities.

Responsibilities

• Lead Customer Service Operations with accountability for service delivery and safety.
• Set direction across a large, geographically dispersed workforce; build leadership capacity.
• Engage with Unifor, customers and regulators to align objectives and performance.
• Translate data, systems and customer insights into measurable improvements.

Skills

Executive leadership

Strategic planning

Stakeholder management

Financial acumen

Education

Post-secondary degree / MBA or equivalent

Job description

SaskEnergy is seeking an accomplished executive to lead Customer Service Operations, shaping energy services for Saskatchewan from first contact to province-wide safe, reliable operations.

The EVP will oversee ~630 employees, a $140 million operating budget, and key stakeholders across unions, customers and regulators, delivering affordability, performance and high public trust. This role requires strategic leadership and substantial functional impact.