Strategic Enterprise Customer Success Manager

Docebo Inc.

Toronto

Hybrid

CAD 90,000 - 130,000

Full time

14 days+

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Job summary

Docebo Inc. in Toronto, Canada seeks a Customer Success Manager for the Enterprise team to guide high-impact organizations in maximizing Docebo’s AI-powered LMS platform. You will partner with executives and admins to drive adoption, retention and portfolio growth.

You will translate complex technical details into strategic business outcomes, manage escalations, and collaborate with cross-functional teams to ensure a seamless client experience while traveling up to 25% as required.

Qualifications

Enterprise CS expertise with retention & growth focus.
Ability to translate business goals into platform solutions.
Strong communication with admins, tech leads and executives.
Self-motivated, organized, able to work under pressure.
Team player with incident management and cross-functional collaboration.
Open to travel up to 25% for client visits and events.

Responsibilities

Champion Enterprise Relationships: act as trusted advisor for Docebo's enterprise customers.
Drive Platform Adoption: share best practices to scale learning programs.
Master Docebo's Suite: develop deep product expertise for advanced configuration.
Translate Technical to Business: convert tech details to business value for stakeholders.
Protect and Expand Retention: manage portfolio retention and identify upsell opportunities.
Navigate Escalations and Alignment: lead account escalations with cross-functional teams.
Amplify Customer Advocacy: cultivate success stories and referrals.