Technical Deployment Manager

Docebo; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Vacation Policy

Employee Share Purchase Plan

Career progression/internal mobility opportunities

Support for diversity and inclusion initiatives

Job summary

A leading learning technology company is seeking a Technical Deployment Manager for a hybrid role. Responsibilities include managing customer onboardings and providing technical consulting on the platform. The ideal candidate has extensive experience in SaaS, API development, and customer relations. This role offers a dynamic work environment and opportunities for career progression, making it an exciting opportunity in the tech sector.

Qualifications

• 4+ years of relevant work experience, preferably in SaaS.
• 2+ years in a customer-facing role.
• Experience with Rest APIs and HTTP clients.

Responsibilities

• Partner with customers managing multiple projects.
• Develop and monitor implementation schedules.
• Scope API needs and define workflows.

Skills

Technical consulting

Customer relationship management

API development

SQL knowledge

Problem-solving

Education

Bachelor's degree or equivalent in technical subjects

Tools

Postman

Workato

Job description

Overview

The Technical Deployment Manager is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations, consulting hours and custom scope. The role is responsible for providing technical consulting services to the Docebo client-base, including configuration and troubleshooting of Docebo add-on modules, API usage and workflow guidance, and technical assistance for Single Sign-on applications.

The Technical Deployment Manager will also work with customers remotely to understand customer needs and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Customer Success Teams.

Responsibilities

• Partner with customers from various countries, managing multiple projects concurrently
• Work with customers to identify and document Success Criteria
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
• Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort
• Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)
• Develop SQL queries to be installed on customer’s platform as custom reports
• Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments
• Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
• Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
• Prevent, identify, quantify and communicate risks internally and externally
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
• Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers

What it takes to be successful

• Good understanding of consulting processes and SaaS software implementation
• A natural inclination to resolve customer problems and help them be highly successful
• Fast learner, excited and willing to learn new technology on an ongoing basis
• Ability to write effective technical documentation
• A strong desire to become a Docebo product expert
• Build and maintain strong customer relationships through clear proactive communication
• Ability to ask questions to deeply understand customer needs
• Ability to travel as required (10% or less)
• Proficiency in English language, spoken and written. Business knowledge of other languages (especially Italian, French, German and Spanish) is a plus

Requirements

• Typically 4+ years of relevant work experience
• Typically 2+ years of relevant work experience in a customer facing role in a SaaS company
• Minimum of 1 year of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc
• At least Bachelor level or equivalent higher education, possibly with a background in technical subjects (e.g. Bachelor of Science or Bachelor of Engineering equivalent)
• Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services
• Basic knowledge of SSO protocols
• Basic knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.)
• Basic SQL knowledge

Preferred Requirements

• Extensive knowledge of SAML and/or Open ID Connect
• Basic coding ability in at least one programming language
• Experience working with large accounts in the enterprise space
• Experience with integrating HIRS, CRM, and calendar systems

Benefits

• Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Four employee resource groups to get involved with (the Docebo Women\'s Alliance, PRIDE, BIDOC, and Green Ambassadors)
• WeWork partnership and “Work from Anywhere” program

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

EEO Statement

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at)docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.