Customer Success Manager, Enterprise

Docebo Inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Docebo Inc. in Toronto, Canada seeks a Customer Success Manager for the Enterprise team to guide high-impact organizations in maximizing Docebo’s AI-powered LMS platform. You will partner with executives and admins to drive adoption, retention and portfolio growth.

You will translate complex technical details into strategic business outcomes, manage escalations, and collaborate with cross-functional teams to ensure a seamless client experience while traveling up to 25% as required.

Qualifications

• Enterprise CS expertise with retention & growth focus.
• Ability to translate business goals into platform solutions.
• Strong communication with admins, tech leads and executives.
• Self-motivated, organized, able to work under pressure.
• Team player with incident management and cross-functional collaboration.
• Open to travel up to 25% for client visits and events.

Responsibilities

• Champion Enterprise Relationships: act as trusted advisor for Docebo's enterprise customers.
• Drive Platform Adoption: share best practices to scale learning programs.
• Master Docebo's Suite: develop deep product expertise for advanced configuration.
• Translate Technical to Business: convert tech details to business value for stakeholders.
• Protect and Expand Retention: manage portfolio retention and identify upsell opportunities.
• Navigate Escalations and Alignment: lead account escalations with cross-functional teams.
• Amplify Customer Advocacy: cultivate success stories and referrals.

Skills

Enterprise CS Expertise

Outcome-Driven Strategy

Strategic Stakeholder Engagement

Composed & Autonomous

Cross-Functional Collaborator

Willing to Travel

Job description

Artificial Intelligence. Actual Impact.

At Docebo, weâre using AI to change how people learn at workâand we mean actually change it. Weâre an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

Weâre shaping the future of learning with a team that isnât afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real peopleâyouâll feel right at home here. And itâs not just what we build, itâs how we show up. At Docebo, our values arenât just posters on the wallâthey guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So⦠what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Adventure Ahead

As a Customer Success Manager on our Enterprise team, youâll be the strategic force guiding high-impact, enterprise-level organizations to unlock the full potential of Doceboâs AI-powered LMS platform. Acting as a trusted partner and business strategist, you will bridge the gap between technical expertise and executive vision to drive deep platform adoption, customer retention, and portfolio growth. Your work directly impacts how world-class enterprise teams scale, innovate, and transform learning culture globally.

The Day-to-Day

• Champion Enterprise Relationships: Act as the primary advocate and trusted advisor for Doceboâs enterprise customers, aligning their strategic business goals with tailored LMS solutions.

• Drive Platform Adoption: Share industry best practices and strategic guidance to empower enterprise clients to build, scale, and maximize impactful learning programs.

• Master Doceboâs Suite: Build deep product expertise across the platform to consult on advanced configuration, usage, and expansion opportunities.

• Translate Technical to Business: Translate complex technical details into clear, value-driven business strategies for stakeholders ranging from admins to C-suite executives.

• Protect and Expand Retention: Proactively manage portfolio retention, anticipate risks to prevent churn, and uncover upsell and cross-sell opportunities to drive account growth.

• Navigate Escalations and Alignment: Lead strategic account escalations with management support and collaborate with cross-functional internal teams to ensure a seamless client experience.

• Amplify Customer Advocacy: Partner with successful enterprise accounts to cultivate powerful success stories, case studies, reviews, and network referrals.

Your Superpowers

• Enterprise Customer Success Expertise: Minimum 5 years of experience in a B2B SaaS Customer Success role managing complex, enterprise account portfolios with a focus on retention and growth.

• Outcome-Driven Strategy: Proven track record of translating business strategy into actionable platform solutions that achieve measurable business outcomes.

• Strategic Stakeholder Engagement: Stellar written and verbal communication skills with a talent for building trust and influencing administrators, technical leads, and executive stakeholders virtually.

• Composed & Autonomous: High level of self-motivation, time management, and organizational skill to thrive under pressure in a fast-paced environment.

• Cross-Functional Collaborator: Strong team player who excels at leading customer escalations and partnering internally to deliver seamless customer experiences.

• Ready to Travel: Willingness to travel up to 25% with notice for client visits and events.

Bonus Points

• LMS & HR Tech Savvy: Prior experience or background with Learning Management Systems (LMS) or HR technology platforms.

• Scaling CS Services: Active involvement or interest in developing initiatives and strategies to elevate and scale customer success services.

Our Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, itâs a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peopleâs physical, mental, and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
  

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: Youâll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core valuesâGrow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfectionâthat shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.