Strategic Dispatch & Transport Operations Manager

Metro Supply Chain Group; Delta; On-site; CAD 75,000 - 110,000; Full time

Job summary

Metro Supply Chain Group seeks an Analytics & Transportation Specialist to manage customer and vendor relationships, monitor SLAs and KPIs, and develop data-driven recommendations. You will create reports and visualizations, explore what-if analyses, and collaborate with the Analytics team to improve network performance.

You will help select cost-effective carriers, audit invoices, and ensure delivery standards are met while driving continuous improvement across operations.

Qualifications

• Competencies required for analytical thinking, communication, and collaboration.
• Strong problem solving and decision-making skills.
• Ability to translate data into actionable insights for clients and internal teams.

Responsibilities

• Establish or manage customer and vendor relationships, ensuring SLA and KPI targets are met.
• Create and deliver reports and presentations with data visualizations to support recommendations.
• Oversee advanced modeling, what-if analyses, predictive analyses, and strategic planning studies.
• Collaborate with Analytics to extract insights and evaluate impacts of changes.
• Evaluate impacts of process improvements and new technologies; quantify results of analyses.
• Develop recommendations to improve strategic planning and network performance for management and clients.
• Support transportation by selecting cost-effective carriers and ensuring delivery requirements are met.
• Ensure freight audit, rate management, and carrier invoicing are accurate and compliant; use TMS and manual processes to audit invoices.
• Generate reporting on audit results and ensure budgets are met.
• Foster safe, secure, and fair work environment; ensure effective deployment of processes and changes.

Skills

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

Job description

Metro Supply Chain Group seeks an Analytics & Transportation Specialist to manage customer and vendor relationships, monitor SLAs and KPIs, and develop data-driven recommendations. You will create reports and visualizations, explore what-if analyses, and collaborate with the Analytics team to improve network performance.

You will help select cost-effective carriers, audit invoices, and ensure delivery standards are met while driving continuous improvement across operations.