Operations Manager Dispatch & Transport

Metro Supply Chain Group; Delta; On-site; CAD 75,000 - 110,000; Full time

Job summary

Metro Supply Chain Group seeks an Analytics & Transportation Specialist to manage customer and vendor relationships, monitor SLAs and KPIs, and develop data-driven recommendations. You will create reports and visualizations, explore what-if analyses, and collaborate with the Analytics team to improve network performance.

You will help select cost-effective carriers, audit invoices, and ensure delivery standards are met while driving continuous improvement across operations.

Qualifications

• Competencies required for analytical thinking, communication, and collaboration.
• Strong problem solving and decision-making skills.
• Ability to translate data into actionable insights for clients and internal teams.

Responsibilities

• Establish or manage customer and vendor relationships, ensuring SLA and KPI targets are met.
• Create and deliver reports and presentations with data visualizations to support recommendations.
• Oversee advanced modeling, what-if analyses, predictive analyses, and strategic planning studies.
• Collaborate with Analytics to extract insights and evaluate impacts of changes.
• Evaluate impacts of process improvements and new technologies; quantify results of analyses.
• Develop recommendations to improve strategic planning and network performance for management and clients.
• Support transportation by selecting cost-effective carriers and ensuring delivery requirements are met.
• Ensure freight audit, rate management, and carrier invoicing are accurate and compliant; use TMS and manual processes to audit invoices.
• Generate reporting on audit results and ensure budgets are met.
• Foster safe, secure, and fair work environment; ensure effective deployment of processes and changes.

Skills

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

Job description

SCHEDULE: Monday - Friday

SUMMARY

• Ensure customer and vendor relationships are established or managed, and ensuring all Service Level Agreements (SLA’s) and daily Key Performance Indicators (KPI’s) are met
• Create and deliver reports and presentations, including the use of meaningful charts, graphs, or other data visualizations, using data analysis to drive and develop recommendations as a foundation to creating and maintain strong customer relationships
• Oversee the design of advanced modeling, what-if analyses, predictive analyses, and strategic planning studies
• Collaborate with the Analytics group to glean insights from historical analyses to drive predictive modeling analyses and evaluate the impacts of proposed process and operational adjustments.
• Evaluate the impacts of proposed process improvements, operational adjustments, and new technologies; quantifies results of analyses of alternative approaches to managing changes
• Develop recommendations to improve strategic planning and network performance; presents the results of complex analysis and operations research to management and clients.
• Support transportation functions by selecting cost-effective carriers, and ensuring providers are meeting pickup and delivery requirements
• Ensure carrier compliance to delivery performance standards and manage customer freight claims (OS&D)
  • Oversight and Compliance of Freight Audit and Rate Management
  • Rate orders and quotes according to tariffs, provide quotations to client when requested
  • Manage and track carrier invoice submissions
  • Use TMS system and manual processes to audit invoices
  • Generate reporting on audit results
• Achieve Financial, Service and Operational budgets
• Responsible for ensuring a safe, secure and fair work environment for all team members
• Responsible for ensuring that processes, and changes are effectively deployed to ensure continuity of operational performance and client satisfaction

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy