Strategic Customer Operations Lead

Lightspeed Commerce; Montreal (administrative region); On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Volunteer time off

Equipment upgrade (Mac/PC)

Job summary

Lightspeed Commerce in Montréal is seeking a Customer Operations Manager to lead transformative initiatives across our customer organization. You will drive strategic plans, oversee multiple transformation projects, and influence senior leaders to deliver measurable improvements in customer experience and operational efficiency.

The ideal candidate has a track record in cross‑functional project delivery within B2B/SaaS environments, with strong change management skills and a passion for building

Qualifications

• 5+ years of experience delivering strategy work.
• Bachelor's degree in business, technology, or related field.
• Familiarity with project management methodologies.
• Experience managing senior leadership or executives.
• Experience in B2B or SaaS is an asset.
• Experience in support or implementation is an asset.

Responsibilities

• Develop and implement comprehensive customer strategies aligned with organizational objectives.
• Lead transformation projects from inception to completion.
• Collaborate with senior leadership and cross‑functional teams to identify opportunities.
• Design and implement change management strategies.
• Establish KPIs and report on project outcomes.
• Oversee budget for the Global Customers organization.

Skills

Strategic leadership

Project management

Stakeholder management

Change management

Cross-functional collaboration

Mentorship

B2B / SaaS experience

Education

Bachelor's Degree

Job description

Lightspeed Commerce in Montréal is seeking a Customer Operations Manager to lead transformative initiatives across our customer organization. You will drive strategic plans, oversee multiple transformation projects, and influence senior leaders to deliver measurable improvements in customer experience and operational efficiency.

The ideal candidate has a track record in cross‑functional project delivery within B2B/SaaS environments, with strong change management skills and a passion for building