Customer Transformation Lead

Lightspeed; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work options

Equity options

Pension plan

Training opportunities

Health & wellness credit

Volunteer time off

Parental leave

Macbook purchase program

Job summary

Lightspeed in Montreal is seeking a Customer Operations Manager to lead transformative initiatives across the customer organization. You will influence stakeholders, drive efficiency, and shape a best-in-class customer experience.

The role requires 5+ years in strategy, strong project management, and experience working with senior leaders in B2B or SaaS environments. Flexible work options and equity are part of the package.

Qualifications

• 5+ years of experience delivering strategy work.
• Experience leading cross-functional initiatives.
• Experience managing expectations with senior leadership.
• Strategy implementation that meets financial and non-financial goals.
• B2B and/or SaaS experience is an asset.
• Experience in support or customer implementation is an asset.

Responsibilities

• Develop and implement customer strategies aligned with organizational objectives.
• Provide guidance on best practices for customer experience.
• Oversee engagement events, strategy workshops and team activities.
• Lead multiple transformation projects from inception to completion.
• Collaborate with senior leadership to identify opportunities and secure buy-in.
• Design and implement change management strategies to support transitions.

Skills

Strategic Leadership

Project Management

Stakeholder Engagement

Change Management

Budget & Financial Tracking

Managing Executives

Education

Bachelor's Degree

Job description

Lightspeed in Montreal is seeking a Customer Operations Manager to lead transformative initiatives across the customer organization. You will influence stakeholders, drive efficiency, and shape a best-in-class customer experience.

The role requires 5+ years in strategy, strong project management, and experience working with senior leaders in B2B or SaaS environments. Flexible work options and equity are part of the package.