Strategic Customer Coordinator

sunbeltrentals; Oshawa; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Extensive on-the-job training

Job summary

Sunbelt Rentals seeks a Strategic Customer Coordinator to provide outstanding service to Strategic Customers in equipment rental. You are the central contact, handling inquiries, processing orders, coordinating deliveries and resolving issues to ensure customer satisfaction.

You will work closely with the Team Leader and utilize Wynne to log interactions, monitor invoices and drive customer success. Prior customer service in rental or construction is preferred.

Qualifications

• Previous experience in a customer service role.
• Equipment rental or construction industry experience preferred.
• Wynne software experience preferred.

Responsibilities

• Provides responsive, exemplary service to Strategic Customers via phone, email or chat.
• Handles inquiries and requests to satisfy customer needs and Sunbelt Rentals.
• Resolves complaints professionally and to the satisfaction of all parties.
• Completes orders, sources equipment, arranges deliveries and coordinates service calls.
• Tracks field activity, monitors invoices and assists with account maintenance.
• Collaborates with Team Leader/Manager to ensure top service quality.

Skills

Customer service

Communication

Phone support

Team player

Multi-tasking

Problem solving

Tools

Wynne software

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Strategic Customer Coordinator

Sunbelt's Strategic Customer Coordinator is equipped for success so we can make it happen for our customers.

The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Position Responsibilities:

• Provides responsive, exemplary customer service to Strategic Customers, both current and potential customers, regardless of the reason for contacting Sunbelt Rentals
• Responds to customer inquiries quickly and courteously via phone, email or chat, as needed
• Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
• Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
• Sourcing equipment throughout the Sunbelt network, coordinating deliveries, monitoring invoices, reviewing on-rent weekly for targeted customer base, mediation of invoice disputes and other account maintenance issues as required
• Goes above and beyond to find innovative solutions to satisfy the customer's needs
• Always displays a positive and enthusiastic attitude with our customers
• Clearly and concisely communicates the actions being taken to satisfy the customer's needs
• Follows communication procedures, guidelines and policies
• Improves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose
• Continue to enhance knowledge about Sunbelt's equipment to better provide for customers
• Commitment to utilize applications to provide continued service to customers
• Works closely with the Team Leader and/or Manager to ensure proper customer service is being delivered
• Other duties as assigned by the Team Leader and/or Manager

Education or experience that prepares you for success:

• Previous experience in a customer service role
• Equipment rental or construction industry experience preferred
• Wynne software experience preferred

Knowledge/Skills/Abilities you may rely on:

• Construction equipment knowledge
• Customer service ethic and positive approach
• Excellent interpersonal, written and oral communication skills
• Effective listening skills and the ability to ask probing questions and understand concerns
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
• Must be a strong team player and enjoy supporting others to "get things done"
• Must display a positive, enthusiastic, helpful and professional attitude at all times
• Working knowledge of Sunbelt's point of sale system (Wynne) preferred

Safety is key to our culture:

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Other job titles may include:

Customer Representative, Customer Service Representative, Account Representative, Account Manager, Inside Sales Representative, Customer Service Agent, Customer Service Rep

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range

Base Pay Range 23.35 - 32.09 Starting rate of pay may vary based