Strategic Customer Coordinator — Equipment Rental Solutions Lead

sunbeltrentals; Oshawa; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Extensive on-the-job training

Job summary

Sunbelt Rentals seeks a Strategic Customer Coordinator to provide outstanding service to Strategic Customers in equipment rental. You are the central contact, handling inquiries, processing orders, coordinating deliveries and resolving issues to ensure customer satisfaction.

You will work closely with the Team Leader and utilize Wynne to log interactions, monitor invoices and drive customer success. Prior customer service in rental or construction is preferred.

Qualifications

• Previous experience in a customer service role.
• Equipment rental or construction industry experience preferred.
• Wynne software experience preferred.

Responsibilities

• Provides responsive, exemplary service to Strategic Customers via phone, email or chat.
• Handles inquiries and requests to satisfy customer needs and Sunbelt Rentals.
• Resolves complaints professionally and to the satisfaction of all parties.
• Completes orders, sources equipment, arranges deliveries and coordinates service calls.
• Tracks field activity, monitors invoices and assists with account maintenance.
• Collaborates with Team Leader/Manager to ensure top service quality.

Skills

Customer service

Communication

Phone support

Team player

Multi-tasking

Problem solving

Tools

Wynne software

Job description

Sunbelt Rentals seeks a Strategic Customer Coordinator to provide outstanding service to Strategic Customers in equipment rental. You are the central contact, handling inquiries, processing orders, coordinating deliveries and resolving issues to ensure customer satisfaction.

You will work closely with the Team Leader and utilize Wynne to log interactions, monitor invoices and drive customer success. Prior customer service in rental or construction is preferred.