Strategic Client Success Director

KB Media Corp; Canada; Hybrid; CAD 51,000 - 69,000; Full time

Benefits offered by this job

Group insurance & health benefits

Mental health and wellness Employee E"

Group Retirement Savings Plan

Travel cost reimbursement for business

Company discounts

Flexible work environment

Advancement opportunities

Annual company retreat

Job summary

KB Media, a dynamic creative company, is seeking a Director of Client Success to drive growth and oversee the Account Management team from our Casselman headquarters. This role bridges clients with sales, design, production, and digital marketing to deliver top-tier campaigns.

Based in Canada with hybrid work options, the position offers a $60,000 annual base salary plus performance-based bonuses, opportunities to travel for key meetings, and comprehensive benefits.

Qualifications

• Bilingual English and French required.
• G‑class driver's license and access to a personal vehicle.
• Strong organizational skills with attention to detail.
• Experience leading teams and driving client success initiatives.
• Proven ability to promote KB Media products and services.

Responsibilities

• Strategic account management for key clients.
• Lead and coach the Account Management team.
• Oversee CRM data integrity and workflow from opportunity to order.
• Uphold standards for professional client communication and follow-ups.
• Collaborate with design, production, digital, and accounting teams.
• Support revenue targets and write major proposals.
• Participate in leadership meetings to align client experience with operations.

Skills

Bilingual English/French

Driver's license & vehicle

Organizational skills

Leadership & team management

Client relationship management

Strategic upsell/cross-sell

Networking & business development

Active listening & communication

Mentoring & coaching

Industry knowledge: print/design/mark"

QuickBooks proficiency

MS 365 / Google Workspace

Adobe Creative Cloud basics

Education

Marketing / Communications / Advertising / Design / Web Development / Business Administration (or related)

Tools

QuickBooks

MS 365/Google Workspace

Adobe Creative Cloud

Job description

KB Media, a dynamic creative company, is seeking a Director of Client Success to drive growth and oversee the Account Management team from our Casselman headquarters. This role bridges clients with sales, design, production, and digital marketing to deliver top-tier campaigns.

Based in Canada with hybrid work options, the position offers a $60,000 annual base salary plus performance-based bonuses, opportunities to travel for key meetings, and comprehensive benefits.