Client Services Specialist (Inside Sales)

Mnp Llp; Calgary; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Generous base pay

Vacation time

4 paid personal days

Group pension plan with 4% matching

Bonus programs

Flexible benefits

Mental health resources

Discounts and perks

Job summary

MNP, a leading professional services firm, is seeking an experienced Client Services Specialist (Inside Sales) to support our National Digital Sales team in Calgary. You will activate and grow unmanaged recurring accounts, ensuring retention, satisfaction and identifying opportunities across MNP Digital's solutions and services portfolio.

You will be a trusted advisor, translating client needs into value, building relationships with stakeholders, and collaborating with practice and sales leaders

Qualifications

• Experience in account management, client success, or inside sales.
• Strong communication with ability to build credibility and trust.
• Experience with complex sales in technology or professional services.
• Experience with remote selling, presentations, and client development activities.
• Proficiency with Microsoft Office and collaboration tools; Dynamics CRM is a plus.

Responsibilities

• Build and maintain relationships with client stakeholders, focusing on value delivery.
• Support retention, renewals, and satisfaction by clarifying product value.
• Maintain client and opportunity data in CRM and sales tools.
• Contribute to achieving daily, weekly, monthly and quarterly KPIs.
• Collaborate with Sales Leaders to evolve forecasting metrics.

Skills

Account management

Inside sales

Client success

Remote selling

Microsoft Office

Teams

Dynamics CRM

Tools

Dynamics CRM

Microsoft Office

Teams

Job description

What do you think of when you hear the name MNP? If it's just tax and accounting, it's time to think bigger. At MNP, we're helping organizations compete and win in the digital age, bringing together strategy, technology, and execution to unlock real, measurable impact. From intelligent collaboration to scalable IT and digital transformation, we're shaping the future of how businesses work.

Make an impact as an experienced Client Services Specialist (Inside Sales) to support our National Digital Sales team. This newly created opportunity focuses on a portfolio of unmanaged recurring accounts , ensuring consistent engagement, retention, customer satisfaction and identification of growth opportunities across MNP Digital's solutions and services portfolio. Success in this role is driven by being a great communicator, developing credibility through understanding how to drive business value for our clients, and ultimately instilling trust in all your client and MNP relationships.

You won't just manage accounts, you'll activate them, grow them, and elevate the client experience. Success in this role is about more than hitting targets. It's about becoming a trusted advisor, someone clients rely on to understand their business, connect them to the right solutions, and deliver real outcomes.

At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

MNP embraces a work from office culture which promotes in person collaboration and learning.

Responsibilities

• Building, managing, and maintaining relationships with client stakeholders and influencers through taking a credible, value-centric approach to all meetings and client interactions
• Supporting customer retention, renewals, and satisfaction initiatives by developing a deep understanding of our products and services and helping clients recognize and maximize the business value they deliver
• Managing and maintaining client and opportunity data in MNP's Dynamics CRM and other related sales enablement programs
• Working towards the daily, weekly, monthly and quarterly Key Performance Indicators that will help drive client growth.
• Working with opportunities generated from our sales enablement organization
• Partnering with Practice and Sales Leaders to evolve and maintain sales forecasting metrics and data

Skills and Experience

• Proven experience in account management, client success, inside sales, business development or customer relationship management
• Highly organized with strong attention to detail
• Experience with complex sales in the technology industry; particularly in a professional services organization
• Experience with remote selling, video conferencing, webinars, presentations, and other similar client development activities
• Proficiency with Microsoft Office, Teams, and its use with Dynamics is an asset
• A team-oriented mindset to success – understanding how your individual contributions are foundational to the team's success
• A results and success-oriented mentality, conveying a sense of urgency and driving issues and opportunities to closure
• An ability to initiate and build relationships, credibility, and trust with people across all clients and all levels of MNP's professional services organization
• Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change

MY REWARDS @ MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office.

You will be rewarded with:

• generous base pay
• vacation time
• 4 paid personal days
• a group pension plan with 4% matching
• voluntary savings products
• bonus programs
• flexible benefits
• mental health resources
• exclusive access to perks and discounts
• professional development assistance
• MNP University
• a flexible 'Dress For Your Day' environment
• firm sponsored social events and more

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!