Strategic Account Manager - Large Market

Socket.dev; Mississauga; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Strategic Account Manager to drive retention, category penetration and profitable sales across a defined book of large market accounts. You will be the primary day-to-day contact for buyers and work with cross-functional teams to maximize customer value.

You will partner with the Strategic Account Leader to deliver account plans, support renewals and grow share of wallet while navigating CRM systems and internal Staples processes.

Qualifications

• Completion of college/university.
• Strong consultative selling, presentation and negotiation skills.
• Business, financial and operational acumen with data analysis.
• Experience in Salesforce CRM (SFDC) and Microsoft Office suite.

Responsibilities

• Manage and grow large market accounts, drive retention and profitability.
• Execute account plans, business reviews and funnel management.
• Collaborate with internal teams to deliver customer solutions and growth.
• Partner with the Strategic Account Leader on renewals and value maximization.

Skills

Consultative selling

Negotiation

Business acumen

Data analysis

CRM (SFDC) proficiency

Microsoft Office proficiency

Enterprise accounts

Team selling

Education

College/University degree

Tools

SFDC

Alpha

Microsoft Office

Job description

Some of what you will do:

The Strategic Account Manager (SAM) is responsible for delivering on sales and profitability quota targets, exceeding organizational strategic selling objectives and retaining, penetrating and growing Business Essentials and Growth Category sales across a defined book of strategic/large market accounts. The SAM serves as a primary day-to-day contact for buyers, influencers and operational decision makers, and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service Team, Strategic Account Leader, Customer Success Team and other company resources to manage and grow the customer relationship.

The SAM works in direct partnership with the Strategic Account Leader (SAL) on the entire book of business. Where the SAL focuses on executive-level account development strategy and senior decision-maker relationships (Director, VP, C-Suite), the SAM operates one layer below, owning the day-to-day retention, selling and penetration activity required to execute that strategy. Together, the SAL and SAM jointly own the strategic account portfolio, with the SAM driving increased compliance, share of wallet and category penetration across every account.

Specifically, You Will:

• Manage and grow a portfolio large market accounts by driving retention strategies, category penetration, customer compliance, and maximizing profitable sales growth
• Execute customer-facing sales activities, account development plans, business reviews, and funnel management to achieve sales and strategic selling objectives
• Collaborate with Growth Category Specialists and internal business partners to identify, develop, and implement customer solutions that drive long-term growth and customer value.
• Partner closely with the Strategic Account Leader to deliver strategic account plans, support renewals, drive customer compliance and maximize customer value.

Some of what you need:

• Completion of college/university.
• Consultative selling, solution presentation and negotiation skills, with the ability to interact with tact and diplomacy.
• Business, financial and operational acumen, including the ability to analyze customer data and leverage industry trends to build tailored solutions.
• Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficiency in the Microsoft suite of products.
• Minimum 3 years outside/B2B sales or account management experience, including a proven track record of delivering on results to plan.
• Demonstrated ability to work with large/enterprise sized and/or complex accounts.
• Experience supporting or partnering on strategic/named accounts an asset.
• Experience working with a CRM tool such as SFDC, preferred.
• Strong understanding of sales processes and working in a team sales environment.

Physical demands/working conditions:

• Field work, with daily travel to customer locations to execute in-person customer meetings.
• Travel out of market or into Staples offices on an as‑needed basis for training, team meetings, conferences, etc.
• Requires regular use of computer/keyboard, telephone and standard office technology.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

#MakeAnImpact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.