Strategic Account Manager - Executive Partner for Hyperscale

Vantagedc; Quebec; Vor Ort; CAD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Health and welfare benefits

Retirement plan

Paid leave

Zusammenfassung

Vantage in Québec, QC, Canada seeks a Strategic Account Manager to own the customer experience for hyperscale and strategic accounts. You will orchestrate Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams to ensure commitments are fulfilled and outcomes achieved.

You will drive governance, readiness tracking, issue management and ongoing account health, building executive-ready reports and maintaining account data for leadership reviews.

Qualifikationen

• Bachelor's degree in Business Administration, Computer Science, Sales or related field or equivalent experience required.
• 5+ years of experience in customer success, strategic accounts, service delivery, program management, or a related field.
• Strong customer relationship management experience.
• Strong communication and executive presentation skills.
• Experience managing cross-functional initiatives without direct authority.
• Fluency in both French and English is required.

Aufgaben

• Own the customer experience for assigned hyperscale and strategic accounts as the central orchestrator.
• Governance for accounts and development of Customer Success Plans tied to goals.
• Lead recurring meetings, MBRs and operational reviews with stakeholders.
• Coordinate onboarding, readiness, and readiness activities for customers.
• Lead communications across incidents, escalations and milestone events.
• Maintain executive engagement documentation and account status reporting.

Kenntnisse

Strategic account management

Cross-functional leadership

Executive communication

Bilingual French & English

Customer relationship management

Stakeholder management

Ausbildung

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Bachelor's degree in Sales or related field

Jobbeschreibung

Vantage in Québec, QC, Canada seeks a Strategic Account Manager to own the customer experience for hyperscale and strategic accounts. You will orchestrate Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams to ensure commitments are fulfilled and outcomes achieved.

You will drive governance, readiness tracking, issue management and ongoing account health, building executive-ready reports and maintaining account data for leadership reviews.