Strategic Account Manager

Best Buy; Vancouver; On-site; CAD 81,000 - 99,000; Full time

Benefits offered by this job

Health benefits

Retirement savings matching

Company-paid life and disability plans

Generous paid time off

Parental leave

Wellbeing program

Job summary

HUB International in Vancouver seeks an Account Manager to lead a book of business as the lead client advisor, delivering accurate coverage, exceptional service and operational excellence aligned with HUB's standards.

This in-office role requires minimum 5 years of commercial insurance experience, a Level 2 General Insurance License (BC), and strong client service and communication skills.

Qualifications

• Minimum 5 years of commercial insurance experience.
• High attention to detail and accuracy in documentation.
• Strong client service, communication, and interpersonal skills.
• Ability to work independently and manage competing priorities.
• Comfortable in a fast-paced, client-focused environment.

Responsibilities

• Serve as the primary advisor on an assigned book of business, owning the client relationship, servicing accounts, and writing new business; partner with Account Executives on supported accounts and may be supported by an insurance advisor
• Deliver exceptional client service across the full book in alignment with HUB's service standards
• Participate in formal account reviews and Critical Path meetings
• Gather client data, build submissions in PolicyWorks or EPIC and prepare comprehensive rate comparisons
• Identify coverage gaps, negotiate rates and terms with underwriters and present terms to the client or to the Account Executive
• Bind coverage and issue cover notes
• Prepare and process all account documentation in accordance with HUB workflows
• Maintain complete and accurate electronic files in EPIC, PolicyWorks and Certificate Exchange/CSR24
• Attach all client instructions, bind orders and marketing correspondence in EPIC
• Assist with managing and collecting accounts receivable
• Support account reconciliation in collaboration with the accounting team
• Support ongoing learning and development of new team members
• Maintain ongoing professional development to enhance technical expertise
• Protect HUB from errors and omissions through diligence and accuracy
• Review and prioritize daily tasks, including activities and emails
• Collaborate cross-functionally with other branch departments as needed to ensure clients receive comprehensive support
• Make client visits and conduct relationship-building activities

Skills

Client service

Communication

Interpersonal skills

Attention to detail

Independent work

Time management

Education

Level 2 General Insurance License (BC)

Industry designation (CAIB/CIP/CRM)

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

CA$90,000.00 yearly

This is an in-office role.

The Account Manager is a seasoned Commercial insurance professional with deep technical knowledge across all commercial products. They independently manage a book of business as the lead client advisor, owning the client relationship end-to-end and delivering accurate coverage, exceptional service and operational excellence aligned with HUB's standards.

Responsibilities

• Serve as the primary advisor on an assigned book of business, owning the client relationship, servicing accounts, and writing new business; partner with Account Executives on supported accounts and may be supported by an insurance advisor
• Deliver exceptional client service across the full book in alignment with HUB's service standards
• Participate in formal account reviews and Critical Path meetings
• Gather client data, build submissions in PolicyWorks or EPIC and prepare comprehensive rate comparisons
• Identify coverage gaps, negotiate rates and terms with underwriters and present terms to the client or to the Account Executive
• Bind coverage and issue cover notes
• Prepare and process all account documentation in accordance with HUB workflows, including:Certificates of InsuranceCover notesSummaries and proposalsNew business, renewals and endorsementsPremium finance contractsInvoicing
• Maintain complete and accurate electronic files in EPIC, PolicyWorks and Certificate Exchange/CSR24
• Attach all client instructions, bind orders and marketing correspondence in EPIC
• Assist with managing and collecting accounts receivable
• Support account reconciliation in collaboration with the accounting team
• Support ongoing learning and development of new team members
• Maintain ongoing professional development to enhance technical expertise
• Protect HUB from errors and omissions through diligence and accuracy
• Review and prioritize daily tasks, including activities and emails
• Collaborate cross-functionally with other branch departments as needed to ensure clients receive comprehensive support
• Make client visits and conduct relationship-building activities

Qualifications & Skills

• Minimum 5 years of commercial insurance experience
• Level 2 General Insurance License (BC)
• Industry designation preferred (CAIB, CIP, or CRM)
• Demonstrated ability to work independently and manage competing priorities
• Superior client service, communication and interpersonal skills
• Strong attention to detail with a high degree of accuracy
• Comfortable in a fast-paced, collaborative client-focused environment
• Intermediate to advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)

Why HUB?

At HUB International, you’ll be part of a growing team that values collaboration, innovation, and professional development. This role offers the opportunity to shape how we train, support, and enable our Personal Lines teams across the Coastal region. If you enjoy variety in your work and want to make a tangible impact on how an organization operates, we’d love to hear from you.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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