Strategic Account Manager

The Avid Group; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the apparel industry seeks a Strategic Account Manager to champion client relationships and drive revenue growth. The role involves managing accounts, developing strategic plans, and collaborating across various departments to deliver customized apparel solutions. Strong candidates will have a track record in sales and account management within the retail or apparel sectors.

Qualifications

• 2 - 3+ years of experience in strategic sales or account management, preferably in apparel.
• Proven track record of managing and growing mid-to-large sized accounts.
• Strong understanding of retail strategy.

Responsibilities

• Manage strategic partnerships with clients in the corporate and retail space.
• Develop annual strategic account plans and identify whitespace opportunities for growth.
• Collaborate with internal stakeholders to align deliverables with client expectations.

Skills

Communication

Presentation

Interpersonal Skills

Strategic Sales

Account Management

Organization

Job description

As a Strategic Account Manager at Avid Apparel, you’ll be a client champion for some of North America’s fastest growing apparel brands, retailers, and corporate partners. This is a client facing role that blends relationship management, sales strategy, and brand development. You’ll own a portfolio of accounts, helping clients scale their custom apparel and product programs while collaborating cross-functionally to ensure excellence from concept through delivery.

You’ll be responsible for driving revenue growth, building long-term strategic relationships, and ensuring your clients see Avid as an essential part of their business.

RESPONSIBILITIES

Account Ownership & Growth

• Manage strategic partnerships with clients in the corporate, retail, and brands space.
• Develop deep knowledge of each account - understanding their brand vision, go-to-market strategy, and apparel needs across D2C and wholesale channels.
• Build annual strategic account plans aligned with Avid’s sales targets and margin requirements.
• Identify whitespace opportunities for growth - new product categories, seasonal programs, or expanded distribution - and bring them to life through smart, solution-oriented pitches.
• Present product suggestions, pricing proposals, and pitch decks tailored to each account’s goals.
• Partner closely with design, production, and logistics to align deliverables with client expectations and internal capabilities.
• Forecast demand, manage orders, and proactively troubleshoot production or delivery risks.
• Maintain an active pipeline of new business within your accounts (upsells, cross-sells, new categories).
• Regularly update internal reporting tools with sales activity, forecasts, and account status.
• Present account performance and growth strategy in weekly Sales Team meetings.

Strategic Collaboration

• Actively participate in product development conversations, bringing in client feedback and trend insights.
• Collaborate with internal stakeholders (Production, Design, Marketing, Finance, and Leadership) to ensure smooth execution and margin goals are met.
• Advocate for your client internally while also balancing what’s best for the business.

REQUIREMENTS

• 2 - 3+ years of experience in strategic sales, account management, or brand partnerships. Preferably in apparel, fashion, or CPG.
• Proven track record of managing and growing mid-to-large sized accounts.
• Strong understanding of apparel production processes, merchandising, and retail strategy.
• Excellent communication, presentation, and interpersonal skills.
• Highly organized, self-motivated, and comfortable working in a fast-paced, entrepreneurial environment.

WHY AVID?

Avid Apparel is a vertically integrated apparel company powering premium private label programs, branded merchandise, and retail collaborations. We partner with disruptive brands across North America to design, develop, and deliver products that perform. As a SAM, you’ll have direct influence over what we make, who we make it for, and how we help our partners grow.

The Avid Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

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