Strategic Account Manager

Fullintel; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

Fullintel, a leading Media Intelligence company, is seeking a Strategic Account Manager to maintain and grow relationships with enterprise customers. This role requires a proactive approach to client needs, focusing on success, renewals, and upselling opportunities. The ideal candidate will have strong analytical, organizational, and communication skills, along with significant experience in account management.

Benefits

Competitive salary with uncapped commission potential

Equity in the company

Paid vacation & life leave days

Professional development stipend

Team lunches and off-sites

Qualifications

• 5+ years of experience as an Account Manager in related fields.
• Ability to travel to the USA for client meetings post-COVID.

Responsibilities

• Serve as the primary relationship manager for enterprise accounts.
• Conduct quarterly business reviews to assess client needs.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Problem-Solving

Customer Relationship Management

Education

University degree

Tools

Salesforce

Google Apps

Job description

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Strategic Account Manager Join a Fast-Growing Media Intelligence Company

Salary : $65,000 - $85,000 base + uncapped commission ($15,000 - $50,000 additional earning potential)

Are you a strategic thinker with a passion for building strong client relationships? Do you thrive in a fast-paced environment where you can drive growth and make a real impact? If so, Fullintel wants you on our team!

Who We Are

Fullintel is an award-winning Media Intelligence company that provides best-in-class, human-curated media monitoring and analysis services to Fortune 5000 clients. Our proprietary AI media monitoring platform and expert analysts deliver high-value insights to leading brands such as Canadian Tire, Google, Disney, and Shell.

What You’ll Do

As a Strategic Account Manager , you will play a key role in maintaining and growing relationships with enterprise customers. Your focus will be on customer success, renewals, and upselling opportunities by deeply understanding each client’s business needs.

Key Responsibilities :

• Client Relationship Management : Serve as the primary relationship manager for a portfolio of high-profile enterprise accounts.
• Onboarding and Success : Lead a seamless transition from sales to account management, ensuring customer success from day one.
• Business Reviews : Conduct quarterly business reviews to assess client needs, identify expansion opportunities, and ensure continued satisfaction.
• Problem-Solving : Act as a key escalation point for customer issues, resolving concerns by collaborating with internal teams.
• Innovative Solutions : Work closely with the product team to translate client needs into innovative solutions.
• Growth Opportunities : Identify and drive upsell opportunities through strategic conversations and referrals within customer organizations.
• Relationship Building : Proactively engage clients regularly to gather feedback and strengthen relationships.
• Cross-Functional Collaboration : Work across teams to improve customer health and retention strategies.

What We’re Looking For

• 5+ years of experience as an Account Manager, preferably in a PR agency, media intelligence, or enterprise software sales environment .
• University degree required.
• Ability to travel to the USA post-COVID for occasional client meetings and industry events.
• A strategic, consultative mindset with a proactive approach to solving customer challenges.
• Strong analytical, organizational, and communication skills —both verbal and written.
• Experience with Salesforce and Google Apps is a plus.
• Public Relations experience is a strong asset.
• Proven ability to lead virtual meetings with senior stakeholders.

Why Join Fullintel?

We’re not just another tech company—we’re an industry leader recognized for excellence in client service . Here’s what you can expect :

Competitive salary with uncapped commission potential

Equity in the company —grow with us!

Paid vacation & life leave days (because life happens)

Professional development stipend to support your career growth

Team lunches, off-sites, and a collaborative, innovative work culture

Apply today and be part of a team that’s redefining media intelligence!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Public Relations and Communications Services

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