Strategic Account Director, Salesforce

Valtech; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading company in digital experience transformation is seeking a Strategic Account Director in the Americas. This influential role focuses on driving strategic Salesforce initiatives, enhancing client partnerships, and contributing to regional growth within a globally recognized Salesforce ecosystem. Candidates should have substantial Salesforce expertise and proven leadership capabilities across various client programs.

Benefits

Flexible Work Hours

Career Advancement Opportunities

Learning and Development Programs

Qualifications

• 8+ years of experience in Salesforce consulting or technical leadership roles.
• Strong functional knowledge across Salesforce clouds.
• Excellent communication and facilitation skills.

Responsibilities

• Serve as a trusted Salesforce advisor across North America.
• Lead client workshops and executive briefings.
• Represent Valtech in Salesforce partner engagements.

Skills

Salesforce Consulting

Technical Leadership

Client Partnership

Communication

Facilitation Skills

Education

Salesforce Certifications

Job description

Why Valtech?• We’re advisors, visionaries, creative and techies• We embrace all things digital• We talk to each other• We have fun• We love our clients• We’re looking ahead• We are global

At Valtech, we’re not only implementing digital platforms—we’re shaping the future of global experience ecosystems. As Salesforce becomes an increasingly strategic pillar in our largest client engagements, we’re investing in a new kind of leadership: one that blends technical expertise, strategic vision, and growth-minded partnership.

We are hiring a Strategic Account Directorin the Americas to take on a pivotal role within our global Salesforce team. This role will drive strategic Salesforce initiatives across high-profile, cross-region client programs, while working closely with our Salesforce partner organization, internal platform teams, and account leadership.

This is a highly visible and influential position—ideal for a technically proficient Salesforce expert who can move seamlessly between C-level client conversations, platform roadmap planning, and hands-on workshop leadership.

Flexibility: We recognize expertise and trust in the autonomy of our people. This role offers the latitude to operate with both independence and global support.

Global Impact: You'll help define the future of Salesforce strategy for a global client—supporting major transformation workstreams and new market integration across the Americas and beyond.

Cross-Functional Collaboration: You’ll work within our Experience and Commerce (XC) Service Line, partnering across disciplines including strategy, delivery, and technology to drive growth and innovation.

The Role

This role is modeled on an existing senior leader in Europe and is designed to address a growing strategic gap in the Americas. This role is designed to address a growing strategic need in North America, with strong ties to our expanding Salesforce capabilities across Latin America. You will act as a Salesforce Subject Matter Expert (SME) and strategic advisor, helping shape the vision and roadmap for Salesforce use across a global enterprise account, while contributing to regional growth and delivery excellence.

Role Responsibilities

Strategic Leadership & Client Partnership

• Serve as a trusted Salesforce advisor across North America with a strong connection to Latin America for one of our most strategic global accounts, supporting CX, marketing, and commerce transformation efforts.
• Lead client workshops, stakeholder interviews, and executive briefings to define platform roadmaps and Salesforce workstream integration strategies.
• Collaborate with internal Valtech account leaders and global project teams to align Salesforce efforts with broader business transformation goals.
• Represent Valtech in Salesforce partner engagements, helping build a coordinated go-to-market motion with Salesforce’s industry teams.
• Act as a key advisor in shaping the Salesforce ecosystem for our clients—guiding decisions across core clouds (Sales, Service, Marketing, Experience) and connected platforms like Data Cloud and AgentForce.
• Ensure that solutions are scalable, future-proof, and aligned with both client goals and Valtech’s delivery methodology.
• Contribute to proposals, RFPs, and strategic opportunity development by providing subject matter expertise and architectural oversight.

Practice Growth & Internal Enablement

• Act as the Salesforce lead for North Americas region within Valtech’s Experience & Commerce Service Line.
• Partner with other Salesforce leaders globally to ensure consistency, knowledge sharing and capability development.
• Guide the evolution of Valtech’s Salesforce strategy in North America through internal collaboration, market insight, and ecosystem leadership.
• Contribute to team-building efforts by mentoring, hiring and driving enablements for Salesforce consultants and architects in the region.
• Bring strategic vision, entrepreneurial drive, and thrive in dynamic, fast-changing environments.

Minimum Qualifications

• 8+ years of experience in Salesforce consulting or technical leadership roles, with proven impact across large-scale enterprise programs.
• Strong functional and technical knowledge across multiple Salesforce clouds (Sales, Service, Experience, Marketing).
• Demonstrated experience leading Salesforce programs or workstreams within a multi-region, multi-brand client context.
• Excellent communication and facilitation skills; comfortable leading executive workshops and translating technical vision into business value.
• Experience working with Salesforce partner teams, including joint planning and account development.
• Hands-on experience with Salesforce architecture, roadmapping, and integration strategy.
• Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Known as a trusted collaborator by Salesforce teams; capable of influencing and aligning with Salesforce stakeholders in North America.

Preferred Qualifications

• Previous experience supporting large global accounts or M&A-driven platform harmonization efforts.
• Knowledge and contacts in the Salesforce ecosystem in the US and familiarity with the Salesforce ecosystem in Latin America and/or Canada.
• Experience contributing to Salesforce RFPs, capability pitches, or GTM alignment efforts.
• Strong understanding of cross-cloud integrations and Salesforce’s industry-specific solutions.
• Exposure to Data Cloud, AgentForce, Experience Cloud, B2B/B2C Commerce or MuleSoft is a plus.
• Ability to travel occasionally for client workshops or global team alignment.

About Valtech: The Experience Innovation Company

We believe experience is the next competitive frontier. As digital expectations accelerate, we help organizations rethink how they engage customers, connect systems, and deliver value at scale. We orchestrate strategy, design, technology, and data to deliver measurable transformation for the world’s leading brands.

At Valtech, our values guide how we work:

• Share openly to build better outcomes.
• Dare to pursue uncommon ideas and simplify the complex.
• Care about the people, planet, and purpose behind every experience.

We are proud to be an equal opportunity employer and actively foster a culture of inclusion and belonging. Accommodations are available upon request throughout the hiring process.

The benefits

Beyond a competitive full compensation package, we pride ourselves on offering you flexibility, career advancement & learning and development. Our benefits are country specific to cater to the needs of our people so your talent partner will be able to run through the benefits for your location on the screening call.

Your process

After submitting your application, you will hear from a member of our Talent Acquisition team if your skills and experience match the position. Be mindful of recruitment fraud by only replying and engaging with email contacts that end with the '@valtech.com ' ordomain.

We strive to create an inclusive environment for all candidates. If a candidate has specific requirements or needs reasonable adjustments to participate in the application or interview process, please let your TA partner know so we can accommodate accordingly.