Storefront Experience Specialist

Top Shelf Distillers; Southwestern Ontario; On-site; CAD 2,066,000 - 2,755,000; Part time

Job summary

Top Shelf Distillers is seeking a Storefront Experience Specialist for our Perth, Ontario location. This part-time role focuses on delivering memorable client experiences, promoting our portfolio, and supporting in-store events and pop-ups.

The ideal candidate will have retail experience, familiarity with POS systems and iPads, and Smart Serve and WHMIS readiness. Weekend and evening availability is required to help grow our storefront presence.

Qualifications

• Experience in retail is a must.
• Familiarity with POS software and iPads preferred.
• Smart Serve certification required or eligible to obtain.
• WHMIS knowledge or willingness to obtain.
• Availability for full or part-time with weekend/evening shifts.

Responsibilities

• Deliver a memorable storefront experience to clients.
• Engage with customers and gather feedback for improvements.
• Promote Top Shelf Distillers portfolio and events.
• Lead and assist with in-store events and pop-ups.
• Manage daily storefront sales and orders through Shopify.
• Participate in weekly team meetings and continuous improvement.

Skills

Retail experience

POS software

iPad familiarity

Smart Serve

WHMIS

Tools

Shopify

Job description

Storefront Experience Specialist - Part Time - Perth, ON

Reports to: Storefront Manager

The Company:

Top Shelf Distillers’ core objective is to provide memorable and unique experiences to all clients and community partners with carefully crafted unique spirits. We strive to always be learning, growing, and doing more.

We weave these values into everything that we do.

We proudly use locally sourced ingredients. We continually support Ontario-based non-for-profits. We host our customers and friends at our distillery with a variety of best-in-class events, and we deliver that same experience across the country.

Our team is the heart of everything we do.

The Storefront Team:

The Storefront Team ensure our clients leave with a lasting and memorable experience. Every time. The Storefront Team spearheads new company initiatives for our staff and clients, celebrating our products and our company values.

Qualifications:

• Experience in retail a positive
• Technical knowledge, specifically with Point-of-sale software and devices like iPads
• Smart Serve required. If you do not have it, we can help you get it.
• WHMIS. If you do not have it, we can help you get it.
• Full-time or Part-time availability. Weekend and evening availability.

Role Expectations:

Be a reliable part of the Storefront Team:

• High level of engagement with all clients
• Actively look for feedback and ways Top Shelf Distillers can improve
• Being knowledgeable about the Top Shelf Distillers portfolio
• Expanding and elevating our “Tasting Corner” & “Cocktail Shop” experience to the clients.
• Help develop events at distillery level and the distillery grounds.
• Help execute pop-up events and other initiatives
• Daily review of the sales at storefront level
• Create new innovative ways to find the right products for every clientUse Net Promotor Score to measure team performance and improve the storefront experience
• Fulfilment of daily pick-up order needs for our online sales channel platform through Shopify.
• Weekly team meetings to continually improve

Conditions of Employment:

• Walking and standing on cement, standing, crouching and bending
• The nature of the business and work environment may affect individuals who are prone to allergies.
• Availability to work a flexible/rotating schedule.

Confidentiality:

• Work with confidential client/company information