Store Technical Services Supervisor

Best Buy; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

Best Buy is hiring a Store Technical Services Supervisor in Ottawa. In this role, you will lead a team to provide exceptional customer service and technical support for electronic products. The position offers competitive compensation, flexible schedules, and a fun, inclusive work environment.

Benefits

Flexible schedules

Employee discounts on tech

Competitive compensation and benefits

Training programs for skill development

Qualifications

• 2+ years' experience leading a retail team of at least 3 associates.
• 3+ years' experience testing consumer electronics in a service centre environment.
• Enthusiasm to support and assist customers.

Responsibilities

• Teach and inspire your team to create an amazing customer experience.
• Provide expert advice to customers on Best Buy products and services.
• Oversee store KPIs while maintaining a healthy profit and loss.

Skills

Team Leadership

Customer Service

Technical Support

Flexibility

Job description

Store Technical Services Supervisor page is loaded

Store Technical Services Supervisor

Apply locations 11940 Ottawa East time type Full time posted on Posted 2 Days Ago job requisition id R-44239

Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Supervisor, which we call an In Store Services Team Lead. In this role, you will lead, develop, and support the In Store Services team and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a Store Technical Service Supervisor.

What you’ll do:

• Teach and inspire your team to create an amazing customer experience when assisting with electronic products diagnosis, testing and repair

• Provide information and expert advice to customers on Best Buy products and services

• Perform repairs, upgrades, and related services

• Cultivate an inclusive team and learning culture

• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety) while maintaining a healthy profit and loss

What we’re looking for:

• 2+ years’ experience leading a retail team of at least 3 associates

• 3+years’ experience testing consumer electronics in a service centre environment

• Enthusiasm to support and assist our customers

• Flexibility to adapt to dynamic situations in a fast-paced environment

• A commitment to maintaining a safe and fun working environment

Why you’ll love it here:

• Flexible schedules as per business needs

• Employee discounts on awesome tech

• Competitive compensation and benefits

• An inclusive, fun, and supportive team who you will quickly call friends

• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles ( Assistant Store Leader ).

Whatever the role, we strive to give our people the necessary tools and training to make a difference.

380 Coventry Road, Ottawa, ON K1K 2C6