Store Team Leader

Northern Reflections; Canada; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking a Store Team Leader to drive sales and manage store operations. The ideal candidate will possess strong leadership skills and a passion for customer service and fashion, ensuring a positive shopping experience while meeting sales objectives.

Qualifications

• 1-2 years of retail/customer service experience in a specialty store, preferably apparel.
• Proven ability to attain or exceed sales goals (KPIs).
• Flexible and able to work evenings and weekends.

Responsibilities

• Assist Store Management in achieving company objectives.
• Lead and motivate sales associates to meet sales goals.
• Ensure high levels of customer service and store presentation.

Skills

Customer Service

Team Leadership

Sales Motivation

Fashion Knowledge

Initiative

Job description

Northern Reflections is looking for a Store Team Leader to join our store team. The Store Team Leader assists Store Management with opening and closing of the store; leads the store team to achieve store sales budget while ensuring an excellent customer experience is provided at all times. They are fully responsible for all aspects of the store during their days in charge which includes accountability for both personal and store productivity results. The Store Team Leader will also assist store management with team leadership, recruitment and coaching.

Job Duties

• Assist the Store Management Team in delivering Company objectives and initiatives
• Meet or exceeds both personal and store sales budgets, daily, weekly and year to date
• Achieve key personal / store performance indicators
• Demonstrates and coaches to ensure all Associates use Fundamental Selling Skills
• Ensures that the highest level of customer service is provided in the store by acting as a role model
• Promotes the Campaign Goals
• Sells Northern as a brand by using all product knowledge and the Northern name.
• Process Customer purchases quickly and accurately at cash register
• Effectively coaches and provides feedback to all Store Associates on personal productivity measures
• Assists in managing contests, in-store promotions and outreach events
• Assist the Store Management team in recruitment of Sales Associates
• Leads Sales Associates to achieve sales budgets through positive motivation
• Plans and implements visual directions and layouts
• Ensures that store is neat, clean and well-presented
• Maintains visual presentation standards as per visual guidelines
• Prepares the store schedule, as required
• Performs other duties as assigned

Requirements

• 1-2 years retail / customer service experience in a specialty store, preferably apparel with some exposure to team leadership
• Proven ability to attain or exceed sales goals (KPIs)
• Proven ability to inspire and motivate a team to reach its sales goals
• Passionate about fashion and proven ability to build outfits for customers
• Demonstrates initiative and works well with a productive team
• Proven ability to inspire, coach and motivate a team to reach its sales goals
• Flexible; able to work flexible hours to match business needs including evenings and weekends
• Ability to adapt to the needs of the customer and store team
• Builds relationships, trust and loyalty
• Ability to work independently with confidence