Store Team Lead: Elevate Experience & Growth

RCL - Reitmans Canada Ltd/Ltée; Toronto; On-site; CAD 47,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Flexible benefits

Monthly Bonus

Career Advancement

Tuition Reimbursement

Store discount up to 70%

Job summary

RCL - Reitmans Canada Limited is seeking an Assistant Store Manager to lead daily store operations and coach a high-performing team. You will focus on delivering exceptional customer experiences, driving sales, and maintaining brand standards on the floor.

You will participate in hiring, onboarding, and training, while managing inventory, scheduling, and omnichannel initiatives to ensure a seamless shopping experience.

Qualifications

• 2+ years of team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and engage the team in upholding the highest service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Inspire and develop a high-performing team on the sales floor.
• Deliver an outstanding customer experience and prioritize satisfaction.
• Monitor KPIs, identify opportunities, and recommend actions to support goals and brand growth.
• Assist in hiring, onboarding, and training team members; support succession planning.
• Manage inventory, compliance, and procedures; maintain organization and scheduling.
• Maintain attractive product displays aligned with presentation standards to maximize sales.
• Lead initiatives to improve processes and adapt to changing conditions.
• Support omnichannel initiatives to deliver a seamless customer experience.

Skills

Team management

Customer experience

Organization

Prioritization

Multitasking

Fashion sense

POS/ERP/ATS

Flexible availability

Education

High school diploma

Tools

POS

ERP

ATS

Microsoft Office

Job description

RCL - Reitmans Canada Limited is seeking an Assistant Store Manager to lead daily store operations and coach a high-performing team. You will focus on delivering exceptional customer experiences, driving sales, and maintaining brand standards on the floor.

You will participate in hiring, onboarding, and training, while managing inventory, scheduling, and omnichannel initiatives to ensure a seamless shopping experience.