Store Supervisor & Customer Experience Coach

Vf Corporation; Toronto; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Incentives

Medical plan

Job summary

The North Face, a VF Corporation brand in Toronto, Ontario, seeks a capable Supervisor to lead the store team, coach associates, and deliver a best-in-class customer experience. You will partner with store leadership to maximize sales, ensure operations excellence, and uphold brand standards in a fast-paced retail environment.

The role requires 1+ years of retail leadership, a high school diploma or equivalent, and a passion for mentoring others.

Qualifications

• Proven ability to drive results through store teams and exceed goals.
• Strong coaching and mentoring of diverse teams.
• Excellent verbal and written communication across all levels.

Responsibilities

• Deliver high level personalized customer engagement.
• Support store team to achieve sales goals and KPIs.
• Model selling behaviors and maintain consumer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Supervise daily store operations and floor coverage.
• Assist in training and onboarding new team members.
• Maintain visual merchandising standards and product replenishment.
• Support inventory integrity and loss prevention practices.
• Foster an inclusive, positive store culture.

Skills

Leadership

Coaching

Customer Service

Communication

Sales

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face, a VF Corporation brand in Toronto, Ontario, seeks a capable Supervisor to lead the store team, coach associates, and deliver a best-in-class customer experience. You will partner with store leadership to maximize sales, ensure operations excellence, and uphold brand standards in a fast-paced retail environment.

The role requires 1+ years of retail leadership, a high school diploma or equivalent, and a passion for mentoring others.