The North Face: Supervisor - Mcarthur Glen

Vf Corporation; Richmond; On-site; CAD 30,000 - 36,000; Full time

Job summary

The North Face in Richmond, BC is seeking a Supervisor to lead store teams and drive an exceptional customer experience. You will coach associates, uphold store standards and profitability, and partner with Store Manager to deliver results in a fast-paced retail environment.

This role emphasizes leadership, coaching, and operational excellence, with a focus on inclusivity and high-quality service for customers and communities.

Qualifications

• Foundational leadership experience in retail or store leadership roles.
• Ability to drive results through store teams and exceed sales and profit goals.
• Strong coaching, motivation, and building diverse teams capable of high performance.
• Excellent verbal and written communication with the ability to influence across levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Able to manage shifting priorities and meet business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset with customers.
• Coach and develop associates to deliver high levels of customer engagement and productivity.
• Supervise daily store operations, including opening/closing, floor coverage, and delegation.
• Support stockroom operations: organize inventory, process shipments, ensure product flow to the sales floor.
• Maintain visual merchandising standards and ensure replenishment aligns with brand directions.

Skills

Leadership

Coaching

Communication

Adaptability

Independence

Tech literacy

Physical stamina

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side‑by‑side with a team of adventure-loving people, The North Face just may be the place for you. To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com.

Supervisor

What will you do? A day in the life of a Supervisor at The North Face looks a little like this. As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. This role is ideal for someone who thrives in a fast‑paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service. Let’s break down that day-in-the‑life a bit more. Deliver a high level of personalized customer engagement through genuine interactions. Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals. Model selling behaviors and foster a consumer‑centric mindset through authentic customer interactions. Coach and develop associates to deliver high levels of customer engagement and meet productivity goals. Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation. Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor. Assist in training and onboarding new team members; provide ongoing feedback and support. Maintain visual merchandising standards and ensure product replenishment aligns with brand directives. Support inventory integrity through proper shipping, receiving, and loss prevention practices. Promote community engagement by participating in local initiatives and events. Uphold company policies, safety standards, and operational procedures. Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

What do you need to succeed?

We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 1+ years of retail or store leadership experience in a fast‑paced, customer‑focused environment. A High School Diploma or equivalent is preferred; but we value hands‑on experience and demonstrated achievements most. The foundation skills you will need in this position are:

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Now WE have a question for YOU.

Are you in? Hiring Range: $22.75 - $26.46 CAD per hour Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation:

You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process. Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees.

All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

If you require accommodations during the application process, please contact us at [e-mail].

VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

With 40 years in the outdoor industry, The North Face® is the premier supplier of authentic, innovative and technologically advanced exploration apparel, footwear, equipment and accessories. We look for employees who help us stay on the cutting edge with their creativity and innovation.

If this sounds like you, take a look through our open opportunities. We are an Equal Opportunity Employer.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].