Store Sales Leader: Customer Experience & Operations

lasenza; Lethbridge; On-site; CAD 32,000 - 42,000; Full time

Job summary

La Senza in Lethbridge, AB, is seeking a Key Holder to assist the Management team in leading the store’s selling effort, delivering exceptional customer experiences, and driving profitable top-line sales. You will coach staff on brand-selling behaviors, open/close procedures, cash handling, and operational execution while maintaining visual standards and a welcoming, high-energy sales floor.

If you are customer-focused, detail-driven, and comfortable working evenings, weekends, and holidays,

Qualifications

• Experience delivering exceptional customer service in a retail environment.
• Ability to coach and develop team members on selling behaviors.
• Strong communication and interpersonal skills with the Management team.
• Proven ability to manage multiple priorities and schedules.

Responsibilities

• Drive profitable sales growth through segment ownership and coaching.
• Support Management in delivering consistently exceptional customer experiences.
• Promote a safe, positive work environment and assist in associate relations.

Skills

Customer service

Leadership

Communication

Time management

Job description

La Senza in Lethbridge, AB, is seeking a Key Holder to assist the Management team in leading the store’s selling effort, delivering exceptional customer experiences, and driving profitable top-line sales. You will coach staff on brand-selling behaviors, open/close procedures, cash handling, and operational execution while maintaining visual standards and a welcoming, high-energy sales floor.

If you are customer-focused, detail-driven, and comfortable working evenings, weekends, and holidays,