Customer Service Representative (Casual) - Cornwall

LCBO (Liquor Control Board of Ontario); Eastern Ontario; On-site; CAD 28,000 - 30,000; Part time

Benefits offered by this job

Employee & Family Assistance Program

Defined Benefit Pension

Workperks discounts

Job summary

The LCBO Cornwall is hiring Customer Service Representatives to engage customers and help them find wines, beers, and spirits on-site. You will operate computerized cash registers, restock shelves, and support inventory and stock readiness while delivering a best-in-class experience.

Applicants must be 18+, eligible to work in Canada, and prepared to undergo a background check. This union-position includes benefits and opportunities for growth within Ontario's public-sector liquor retailer.

Qualifications

• Customer service experience or aptitude preferred.
• Ability to engage with customers and provide a best-in-class experience.
• Willingness to perform stock/receiving tasks and operate a POS.

Responsibilities

• Engage customers and share product knowledge at the register or on the floor.
• Interact with customers, coworkers, wholesale and trade representatives.
• Assist with inventory receiving, unloading trucks, stock replenishment, and maintaining Customer Ready Standards.
• Handle lifts up to 40 lbs/18 kg when stocking and processing transactions.

Skills

Customer service

Cash handling

Stock replenishment

Interpersonal skills

Tools

POS system

Cash registers

Job description

Location Address: 1315-B Second Street, Cornwall

Number of Openings: 2

Salary / Pay: $20.82/hour

Job Posting Description

Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we'd love to have you on our team! Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits. You will be working on-site. #LI-OnSite

Your role will include

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes (weighing up to 40lbs/18kgs), standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

About you

But let's talk about YOU: You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer

Requirements

• You must be eligible to work in Canada, and be a minimum of 18 years of age
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

Working hours and conditions

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability. Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required. You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice. You will wear a black shirt, black pants and black shoes for the duration of your shift.

Union

This job is part of a union, requiring payment of union dues which is currently 1.575% of your gross earnings.

Benefits

• We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program a Defined Benefit Pension discounts on products and services via Workperks, and much more.

About LCBO

There is a world of opportunities at the LCBO... Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Equal Opportunity

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Other Information

Your personal information is being collected under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. If you have any questions regarding the LCBO's collection and use of personal information, please refer to the LCBO Customer Privacy Notice, or contact the Freedom of Information and Privacy Office at: Freedom of Information and Privacy Office 100 Queens Quay East, 9th Floor Toronto, Ontario M5E 0C7 Telephone: [phone] E-mail: [e-mail].

Company Details

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.

Union / Non-Union

Union / Non-Union: Union