Store Manager-Toronto Eaton Centre

Victoria’s Secret & Co.; Toronto; On-site; CAD 99,000 - 119,000; Full time

Job summary

Victoria’s Secret & Co Store in Toronto, Canada, seeks a seasoned Store Manager to lead the sales floor, coach the team, and drive top‑line results while upholding brand standards.

You will oversee visual merchandising, payroll, inventory, and daily operations, while developing leaders and delivering exceptional customer experiences. This role reports to the District Manager and requires flexible scheduling, including nights and weekends.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking action to achieve results.
• Experience selecting and developing direct reports and creating a high-performance team.
• Ability to monitor progress and translate insights into decisions.
• Proven ability to link store strategies to daily activities and inspire a team.
• Experience influencing cross-functional partners to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand long hours and lift up to 40 pounds.

Responsibilities

• Drive top-line sales by leading the sales floor and coaching the team.
• Ensure operational excellence through visual merchandising, payroll management, inventory control, and standards.
• Coach and develop leaders within the area of responsibility and oversee weekly schedules.
• Lead and demonstrate company values, deliver exceptional customer experiences, and supervise associate performance.
• Coordinate with Sales Leadership Teams to ensure brand execution and communication.

Skills

Customer focus

Sales leadership

People development

Performance coaching

Budget and payroll

Visual merchandising

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top‑line sales at Victoria’s Secret. This role reports to the District Manager.

Primary Responsibility

The Store Manager has the primary responsibility of driving top‑line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates.

Direct Reports As Assigned (based On Store Volume)

Customer Experience Manager(s), Customer Experience Leads(s), and Associates

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top‑line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

Click here for benefit details related to this position.

Minimum Salary

$98,700.00

Maximum Salary

$118,500.00

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self‑awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision‑making.
• Proven ability to link company strategies to day‑to‑day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross‑functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 10+ years of retail leadership experience preferred

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 877-415-7170 or email [e-mail] if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.