Store Manager - Richmond

Pandora; Richmond; On-site; CAD 55,000 - 75,000; Full time

Job summary

Join a leading global jewellery brand as a Store Manager, where you will inspire your team and enhance customer experiences. You'll develop a high-performance culture, exceed sales targets, and drive operational excellence while enjoying competitive compensation and extensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Accounts

Short/Long Term Disability

Life Insurance

Product Discounts

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills with a caring approach.

Responsibilities

• Drive sales and deliver exceptional customer experiences.
• Coach and manage a team of Assistant Store Managers and Sales Associates.

Skills

Communication

Leadership

Analytical Thinking

Tools

Microsoft Office Suite

KWI

POS systems

Applicant Tracking Systems

Job description

As the largest jewellery company in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team :

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

• Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine by :

• Daring to develop a store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Establishing a high-performance selling environment that creates memorable moments and exceeds shopper expectations.
• Embracing opportunities to surpass commercial targets and KPI expectations, setting new records and achieving remarkable success.
• Dreaming of building, coaching, and inspiring a talented team of Pandorians, fostering a sense of accountability for store performance by providing real-time feedback and guidance to achieve KPI goals.
• Partnering with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilizing your expertise across divisions of responsibility (talent, brand, operations, fan experience) to ensure timely implementation of visual merchandising directives, operational efficiency, and talent development.

Craft your career with us if you have :

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, with a caring approach that connects with people at all organizational levels.
• Sharp business acumen and analytical thinking to deliver positive results.
• Talent in recruiting, retaining, and developing exceptional teams, with experience in succession planning and internal mobility.
• Proficiency in Microsoft Office Suite, KWI, POS systems, and applicant tracking systems.
• Eligibility to work, with proof of identity, and at least 18 years of age.
• A flexible work schedule including nights, weekends, and holidays, with the ability to stand for extended periods.

Our Benefits :

• Competitive compensation package including base salary plus commission or bonuses.
• Extensive benefits such as Medical, Dental, Vision, Flexible Spending Accounts, Commuter Accounts, Short/Long Term Disability, Life and AD&D insurance, recognition programs, and product discounts.
• Opportunities for growth and development through training programs, continuous feedback, LinkedIn Learning, and more.

About Pandora :

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Our jewellery is sold in over 100 countries through more than 6,000 points of sale, including over 2,000 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs over 27,000 people worldwide. We craft our jewellery at LEED-certified facilities in Thailand using mainly recycled silver and gold. Our goal is to be carbon neutral and we are committed to reducing emissions across our value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in recent years.

Our recruitment process is transparent and fair, designed to eliminate biases and ensure equal opportunities for all candidates. We encourage applicants to refrain from including identity-related information such as photos, marital status, or age in their applications.

About Pandora NAM :

The Pandora team in the USA includes over 200 employees at our Baltimore headquarters, more than 80 at our Logistics Center in Columbia, Maryland, and additional staff in field positions and stores. We recently opened an office in Times Square, New York City, and are building a talented team there. The USA is Pandora’s largest market, with over 1,000 points of sale, including more than 300 owned and operated stores.