Store Manager Retail · Newmarket

Floandfrankie; Newmarket; On-site; CAD 50,000 - 70,000; Full time

Job summary

Flo & Frankie, a popular New Zealand family-owned fashion and homewares boutique, is seeking an experienced Store Manager for their Newmarket location. The ideal candidate will be passionate about customer service and leadership, driving operational excellence in a supportive team culture. The position offers competitive pay, generous staff discounts, and numerous development opportunities, all within a fun and rewarding environment.

Benefits

Generous staff discounts

Achievable super sale bonuses

Ongoing training

Development opportunities

Access to free EAP services

Qualifications

• Proven experience as a Store Manager in retail.
• Genuinely passionate about delivering outstanding customer service.
• Strong leadership and team management skills.

Responsibilities

• Oversee the operations and management of a fashion & homewares boutique.
• Lead a team of 10+ to maintain high customer service standards.
• Drive sales and achieve business goals.

Skills

Leadership

Customer Service

Sales Techniques

Team Management

Organizational Skills

Adaptability

Job description

An exciting opportunity has arisen for a passionate and experienced Store Manager to oversee the management of our popular Newmarket fashion & homewares boutique.

If you are an inspiring leader who knows how to go above and beyond for their team and customers, someone who drives operational excellence, phenomenal customer service, and fosters a positive, supportive team culture, then this is your time to shine!

As the Newmarket Store Manager you will play a pivotal role in driving success and leading a team of 10+ while maintaining the high standards of customer service that our brand is known for.

ABOUT YOU:

• Have proven experience as a Store Manager, confidently leading teams in customer-focused retail environments.
• Are genuinely passionate about delivering outstanding customer service, with a natural ability to connect and engage on a personal level.
• Bring strong leadership and team management skills, with a commitment to creating a fun, productive, and united team culture.
• Know how to inspire, motivate, and support your team to reach their full potential.
• Are results-driven, with a strong focus on boosting sales and achieving business goals.
• Have experience in training and energising staff, particularly in sales techniques and customer service excellence.
• Possess a creative, solutions-focused mindset, combined with excellent organisational abilities and a strong work ethic.
• Are highly motivated, adaptable, and thrive when faced with new challenges.
• Have a genuine love for fashion and a passion for helping people feel confident and empowered.

ABOUT US:

Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, andwe strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We have sustainability at the forefront of our minds as we continue our journey to always be better for our planet. We value making a difference through our Flo Gives Back projects that have a real and lasting impact, supporting local and international charities.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we're seeking individuals who share our passion for delivering above and beyond customer service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. You’ll play an integral part in our exciting journey as we continue to grow. With us, there's no limit to how far you can soar!

WHAT YOU’LL LOVE :

• Above market rate, paid hourly for all the awesome work you do.
• Being part of a friendly, down to earth, and supportive team of people who embody our core valuesand vision.
• Generous staff discounts and achievable super sale bonuses.
• Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.
• Ongoing training to ensure you are always up to speedand empowered to be your best self.
• New Zealand based head office team, who are hands on and show in-store presence to support you.
• Development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.
• Access to free and confidential EAP services.
• Opportunity to wear our beautiful Flo & Frankie brands every day!