Store manager - retail

Kibbi Technologies Inc.; Edgewood; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Mileage paid

Free parking available

Job summary

Kibbi Technologies Inc. is seeking a permanent, full-time Retail Operations Manager to lead daily activities across a retail service establishment in Canada. You will direct staff, optimize workflows, manage budgets and implement merchandising and pricing strategies to drive sales and customer satisfaction.

The role requires 3–5 years of related experience, English communication, and the ability to oversee payroll, scheduling and performance reviews in a fast-paced environment.

Qualifications

• Secondary school graduation certificate required.
• 3 years to less than 5 years of experience in retail operations.
• Proficiency in English; ability to direct and evaluate daily operations.

Responsibilities

• Direct and control daily operations to meet targets.
• Plan, organize and evaluate ongoing operations and staff workloads.
• Recruit, hire and supervise staff and volunteers; oversee payroll.
• Develop marketing strategies and merchandising plans.
• Manage budgets, monitor revenues and expenses, and plan staffing needs.
• Resolve customer requests, complaints, and supply issues promptly.

Skills

Staff management

Operations planning

Budget planning

Marketing strategies

Vendor procurement

Payroll administration

Recruitment

Performance reviews

Inventory control

Customer service

Market research

Operations oversight

Education

Secondary (high) school graduation certificate

Tools

Point of sale system

Inventory control software

Computerized bookkeeping system

Spreadsheet

Job description

• Work Term: Permanent


• Work Language: English


• Hours: 35 hours per week


• Education: Secondary (high) school graduation certificate


• Experience: 3 years to less than 5 years

WORK SETTING

• Retail service establishment

TASKS

• Direct and control daily operations


• Evaluate daily operations


• Plan and organize daily operations


• Manage staff and assign duties


• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales


• Determine merchandise and services to be sold


• Implement price and credits policies


• Locate, select and procure merchandise for resale


• Develop and implement marketing strategies


• Plan budgets and monitor revenues and expenses


• Determine staffing requirements


• Resolve issues that may arise, including customer requests, complaints and supply shortages


• Recruit, hire and supervise staff and/or volunteers


• Oversee payroll administration


• Conduct performance reviews


• Supervise office and volunteer staff

SUPERVISION

• 5-10 people

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Point of sale system


• Inventory control software


• Computerized bookkeeping system


• Spreadsheet

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment


• Work under pressure


• Tight deadlines


• Attention to detail


• Combination of sitting, standing, walking


• Standing for extended periods

EMPLOYMENT TERMS OPTIONS

• Early morning


• Evening


• Shift


• Flexible hours

EMPLOYMENT TERMS OPTIONS

• Morning


• Night


• On call


• Day


• Weekend

HEALTH BENEFITS

• Dental plan


• Health care plan


• Vision care benefits

FINANCIAL BENEFITS

• Mileage paid

OTHER BENEFITS

• Free parking available

SUPPORT FOR PERSONS WITH DISABILITIES

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)


• Provides visual accessibility accommodations (for example: braille, screen readers, etc.)


• Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)


• Participates in a government or community program or initiative that supports persons with disabilities


• Offers mentorship, coaching and/or networking opportunities for persons with disabilities


• Provides awareness training to employees to create a welcoming work environment for persons with disabilities


• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

SUPPORT FOR NEWCOMERS AND REFUGEES

• Participates in a government or community program or initiative that supports newcomers and/or refugees


• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)


• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)


• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)


• Supports newcomers and/or refugees with foreign credential recognition


• Offers mentorship programs that pair newcomers and/or refugees with experienced employees


• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees


• Does not require Canadian work experience

SUPPORT FOR YOUTHS

• Participates in a government or community program or initiative that supports youth employment


• Offers on-the-job training tailored to youth


• Offers mentorship, coaching and/or networking opportunities for youth


• Provides awareness training to employees to create a welcoming work environment for youth

SUPPORT FOR VETERANS

• Participates in a government or community program or initiative that supports Veterans


• Offers mentorship, coaching and/or networking opportunities for Veterans


• Provides awareness training to employees to create a welcoming work environment for Veterans


• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)


• Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)


• Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)


• Supports Veterans in translating their military skills and experience into the language of the civilian job market


• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

SUPPORT FOR INDIGENOUS PEOPLE

• Participates in a government or community program or initiative that supports Indigenous people


• Offers mentorship, coaching and/or networking opportunities for Indigenous workers


• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations


• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers


• Facilitates access to Elders who can offer support and guidance to Indigenous workers

SUPPORT FOR MATURE WORKERS

• Participates in a government or community program or initiative that supports mature workers


• Applies hiring policies that discourage age discrimination


• Provides staff with awareness training to create a welcoming work environment for mature workers


• Offers mentorship, coaching and/or networking opportunities for mature workers


• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)


• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)


• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)


• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

SUPPORTS FOR VISIBLE MINORITIES

• Participates in a government or community program or initiative that supports members of visible minorities


• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)


• Offers mentorship programs that pair members of visible minorities with experienced employees


• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities